Job Description:

The internship will be performed at the reception desk. The tasks to be carried out come within the competency of the following departments:

• Reception desk department: check-in/check-out, room allocation, room changes, management and supervision of the housekeeping department, collaboration to the breakfast setup when necessary, shift closing.
• Booking department: management of individual and group bookings (revision, modifications, cancellations and special requests), management of upgrades and downgrades, management of groups rooming list.
• Concierge department: tickets sales, information on the hostel facilities, information on the city, assistance to the guests, reception and management of mail and packages, mini market inventory, equipment control.
• Back office: issue of reports for the Management, monitoring of guests’ comments and maintenance incidents.

Requirements:

• Pursuing tourism-related studies or being part of a convention allowing the recognition of internships (Erasmus internship, Leonardo scholarship…).
• Fluent English and Spanish.
• Internships are available for a minimum duration of 3 months.

Skills

• Be a good communicator.
• Show commitment to the job.
• Handle stress well.
• Be sales-oriented.
• Be an excellent observer.
• Be well-mannered and respectful.