As a Technical Services Operations Specialist based in BVI’s Sant Cugat Service and Experience Hub, you will play a critical operational role in enabling global service execution and regional integration.
Your primary mission is to ensure the effective execution of day-to-day service workflows while actively supporting the integration of the Spain-based service team into BVI’s international Technical Service organization.
You will be a key operational contributor to the newly established Service & Experience Hub, supporting the lifecycle management of capital equipment assets, including the 2026 launches. This role goes beyond administrative coordination; it acts as an operational bridge between regional execution and global standards, helping ensure Technical Service supports commercial success and customer confidence in the ophthalmic market.

Service Integration & Hub Operations

• Support the integration of the Spain-based Technical Service team into global service processes, SOPs, and compliance requirements (MDR, FDA, ISO 13485).

• Act as a key operational contact for the Service & Experience Hub, supporting daily activities, customer visits, demos, and internal events.

Launch & Service Readiness Support

• Execute operational elements of the Service Readiness playbook for new product introductions (NPI).

• Coordinate spare parts availability, service documentation readiness, and distributor operational alignment for 2026 launches.

Operational Workflow Management

• Manage service requests end-to-end (creation, allocation, tracking, and closure) within CRM/ERP systems.

• Coordinate logistics for installations, evaluations, demos, and high-profile congresses hosted at the Service/Experience Hub.

• Support field service engineers and distributors with scheduling, shipping, and service execution needs.

Asset & Demo Pool Management

• Maintain accurate tracking of demo equipment, loaners, and service assets

• Ensure high data accuracy and traceability in Salesforce and IFS.

• Support inventory rotation, availability planning, and lifecycle management of service and demo assets.

Distributor & Customer Support

• Provide frontline operational support to global distributors.

• Assist with distributor onboarding into service systems, processes, and documentation.

• Support execution of service orders, contracts, and technical documentation flows.

Data Quality, KPIs & Continuous Improvement

• Monitor and contribute to reporting on service KPIs (MTTR, asset utilization, installed base data quality).

• Identify operational gaps and propose process or system improvements to improve efficiency, scalability, and service quality.

• Support initiatives moving service operations toward higher levels of standardization and data-driven decision-making.

  
  

Required

• 3–5 years of experience in technical service operations, service coordination, customer support, or logistics within the Medical Device industry.
• Practical experience working in regulated environments (MDR, FDA, ISO 13485).
• Strong proficiency with CRM/ERP systems; Salesforce and IFS experience strongly preferred.
• Native-level Spanish and Catalan; professional-level English.
• Experience supporting capital equipment service operations.

• Ability to interpret technical service manuals and regulatory documentation.
• Experience working in a matrixed, international organization and supporting distributor networks.
• Familiarity with reporting or BI tools to support service performance visibility.
• Ophthalmology equipment experience is a strong plus.

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com