Employment Type: Fixed Term Contract
Contract Duration: 3-6 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

You will report to the Manager, Agency Participation and, in collaboration with the Business Process Outsourcing (BPO), you will be responsible for supporting the management of the accreditation process with a strong focus on default and irregularity management for the assigned countries.

What your day would be like

Ensure a rapid transmission of any accreditation related matter to the market through the Agency Information Relay Services;

Ensure operational excellence by supporting the BPO, conveying one IATA brand experience
In collaboration with the BPO, ensure the delivery of the IATA service promise (i.e. common metrics and KPIs, etc.);

Manage closures, IRIS/Banking Updates, Direct Debit Set up, Certificates DGR, PCI DSS, IATAN, VMFR and MSO/GSA codes;

Support Agency Management process including making required changes in all associated systems;

Manage Risk Management process (Non-compliance (SIDRA & SIDRA Lite) including irregularities, financial assessments, financial security, suspension, defaults, terminations and reinstatements;[ [ Execute timely execution of compliance actions raised by other support teams, such as Remittance and Settlement [ SIDRA], Agency Settlement Risk [ SIDRA/ SIDRA lite], Invoicing & Collection [ SDIRA lite];

Provide support to BPO, agents and field offices on all accreditation related matters.

We would love to hear from you if

3 years' experience in a business support function, preferably in a multicultural/commercial environment;

Excellent organizational and customer service skills;

Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines;

Excellent IT skills including MS office;

Proficiency in any language other than English will be an advantage.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!