We are looking for a Technical Support Engineer, working remotely, to support our software product for customers in LATAM (and USA), where we have a large installed base.

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Responsibilities

• Provide technical support and maintenance of our software product.
• Test and diagnose possible failures in our product.
• Plan and carry out the deployment of our products in customer networks.

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Minimum Qualifications

• BSc degree (or equivalent) in Computer Science, Electrical Engineering, Telecommunications Engineering, or a related field.
• Linux system administration experience, especially related to networking and diagnosing HW problems
• Network administration experience, including switch and router operation.
• Experience with scripting in sh/bash and Unix tools (awk, iproute2, ethtool, tc, etc.)
• Experience with virtual environments: KVM, VMware or VirtualBox.
• Knowledge of network protocols (IP, ICMP, TCP, LACP, MPLS, etc.) and experience interpreting tcpdump.
• Native or very high level of Spanish (fluent in reading, writing, and speaking).
• Proficient in English (fluent in reading, writing, and speaking).

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Desired Qualifications

• Proficient inPortuguese (fluent in reading, writing, and speaking).
• Experience in C/C++ programming.
• Experience in Python, Perl, Awk and JavaScript programming.
• Experience with UNIX development tools (git, make, gdb, perf, etc.)
• Knowledge of other languages, apart from Spanish, Portuguese and English.

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Competitive Salary

• Competitive salary
• Work with top-level engineering group in a successful technology start-up