We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst, you'll become a part of a cross-functional development team engineering experiences of tomorrow.

The Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders to investigate and define a shared understanding of the business needs. Working within a fast-paced agile environment, the Business Analyst supports a backend team combining strong analytical skills with a sound technical foundation to drive clarity, alignment and value in the delivery of backend solutions.

Responsibilities:

• Act as a bridge between technical stakeholders and business users, translating business needs into scalable backend solutions
• Apply systems thinking to help stakeholders understand backend system behaviors and integration points
• Identify upstream/downstream service dependencies, assessing the wider impact of backend changes across the platform ecosystem
• Collaborate across teams to assess the impact of API changes on other systems and services
• Work with architects to understand TUI runway and schemas, Business Object Model (BOM), and assist in documentation and sequencing
• Analyze and interpret API documentation, endpoint definitions, and JSON structures to ensure accurate and consistent communication of functional needs
• Define both functional and non-functional requirements, ensuring completeness and clarity for the delivery team
• Define data mappings and service interactions between internal and external systems, ensuring alignment with TUI’s architectural standards
• Validate requirements related to authentication, security standards, and API consumption patterns in collaboration with technical teams
• Define clear, testable, and traceable technical requirements that enable accurate implementation and QA processes
• Use tools such as Postman, Swagger UI, GraphQL playgrounds, or similar to inspect and test APIs as part of the BA process
• Translate business and stakeholder needs into user stories with clear acceptance criteria that align with the Definition of Ready (DoR)
• Lead refinement ceremonies and actively contribute to other agile ceremonies, working closely with Product Owners and developers, ensuring stories are ready-for development
• Promote iterative delivery, MVP thinking, and continuous feedback loops to ensure value-driven development
• Collaborate effectively with both the technology and product teams, demonstrating strong teamwork and communication

Requirements:

We are looking for a Business Analyst who brings the following strengths to a backend focused team:

• Clear grasp of systems integration patterns, message flows, and dependency management across distributed architectures
• Awareness of how backend changes support or affect front-end behavior, omnichannel features, and user experience
• Strong understanding of APIs, including consumption patterns, endpoint structure, and lifecycle management
• Hands-on experience reviewing and working with RESTful OpenAPI Specification (Swagger) and GraphQL Specification
• Familiarity with RFC 7807 (error-handling requirements), JSON Patch, OAuth, and general API security best practices (e.g., OWASP Top 10)
• Ability to define data mappings and transformations across systems, including understanding of omnichannel data strategies
• Competent in analyzing JSON payloads, testing endpoints using tools like Postman or Swagger UI, and validating expected vs. actual responses
• Strong problem-solving mindset and ability to simplify complex technical concepts for non-technical stakeholders
• Commercially aware and customer-focused, always seeking value in backend improvements.
• Skilled in facilitating requirements workshops, conducting gap analysis, process mapping, and capturing functional specifications
• Experience creating user stories and acceptance criteria in an agile environment
• Familiarity with modeling techniques such as sequence diagrams, BPMN, or UML
• Basic knowledge of JIRA and Confluence for backlog and documentation management

What’s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Based in Málaga, our team thrives in one of Andalusia’s leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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DATA ANALYSIS

Product Analytics