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We are looking for a talented and enthusiastic Investment Mutual Funds Business Lead to join our Funds Team of Investment Tribe
The Investment Mutual Funds Business Lead is responsible for driving the business strategy, performance, and evolution of ING’s investment mutual funds proposition. The role ensures the delivery of a competitive, compliant, and customer-centric offering, maximizing business value and customer outcomes across all investment journeys.
Acting as the key business counterpart, this role connects strategy, product development, distribution, and regulatory requirements, ensuring alignment with ING’s overall growth ambition in investments.
Your key responsibilities:
1. Business ownership & strategy
Define and drive the business distribution strategy for Investment Mutual Funds, aligned with ING Spain priorities.
Own the performance of the funds portfolio (commercial results, volumes, customer penetration, profitability).
Identify growth opportunities (new funds, partnerships, customer segments, pricing strategies).
Monitor market trends, competitors, and regulatory changes to continuously adapt the value proposition.
Define and track KPIs (sales, assets under management, customer satisfaction, digital adoption).
Use data and insights to identify improvement opportunities and drive initiatives to increase customer engagement and satisfaction.
Continuously refine processes and operating model to increase efficiency and scalability.
2. Product & proposition management
Lead the evolution of the funds offering (in-house and third-party funds) ensuring competitiveness and simplicity.
Are accountable for our product suite evolution and performance, maintaining close relationship with (current and potentially new) asset managers in order to provide our customers with the best possible Mutual Funds.
Define priorities and contribute to the product roadmap together with squads and Product Owners.
3. Commercial & distribution
Partner with Marketing, Assisted Channels (including branches and call center), and Commercial teams to define go-to-market strategies and campaigns.
Content Marketing strategy: Support the development of clear customer narratives and positioning for investment products to clients, advisors and branch agents.
Digital distribution: Optimize customer funnels and conversion across digital channels. Ensure a seamless end-to-end customer journey (from onboarding to servicing and reporting).
Advice: leading a team of 100 advisors providing remote advice. This includes co-managing the external providers.
4. Stakeholder management
Act as the main business point of contact for senior stakeholders (Tribes, Risk, Compliance, Finance, COO).
Align cross-functional teams towards shared objectives and delivery priorities.
Prepare and present materials for governance forums (ExCo, SteerCo).
5. Risk, compliance & governance
Ensure full compliance with regulatory frameworks (e.g., MiFID II) and internal policies.
Act as first line of defense for both financial and non-financial risks.
Balance business growth with risk management and customer protection.
Key skills & experience
Strong knowledge of investment products, especially mutual funds.
Solid understanding of financial markets, customer behaviour, and distribution models.
Experience in business ownership, product management, or strategic roles.
Proven ability to manage senior stakeholders and work in cross-functional environments.
Data-driven mindset with strong analytical capabilities.
High level of ownership, autonomy, and decision-making.
Knowledge of regulatory frameworks (e.g., MiFID II) is a plus.
Experience in managing high-performing, senior and wide teams.
Leadership & behaviours
Strategic thinker with strong business acumen.
Customer-centric mindset with a focus on simplicity and transparency.
Strong collaboration and influencing skills.
Ability to balance long-term strategy with short-term delivery.
Impact
Growth of the investment funds business (customers, volumes, profitability).
Strong and competitive investment proposition in the Spanish market.
High customer satisfaction and trust in investment solutions.
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
360º care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Clinics with professional, world-class athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
Get to know Us
We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.
Job Application Safety Reminder
We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
Ownership del negocio & estrategia
Gestión de producto & propuesta
Comercial & distribución
Gestión de stakeholders
Riesgo, compliance & gobernanza
¿Qué ofrecemos?
El tiempo que pasas en el trabajo, los retos a los que te enfrentas o los aprendizajes que obtienes son muy importantes, pero… ¿qué hay de tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle.
¡Descubre lo que te está esperando!
Sé flexible, my friend
Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta tanto las necesidades de nuestras personas clientas como de nuestras personas colaboradoras, decidís conjuntamente qué días trabajas desde casa y qué días vienes a ING MAD para dar tu mejor versión. A tu manera.
Tarjeta restaurante.
Para que pensar qué comer no te quite tiempo ni te genere antojos.
Nuestra casa será tu hogar.
En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!
Seguro medico.
Para ti y toda tu familia (cónyuge/pareja e hijas e hijos).
Seguro de vida.
Te ayudamos a proteger lo que más te importa.
Retribución flexible
Además, disfrutarás de nuestro modelo de retribución flexible, a través del cual, de una forma fiscalmente más ventajosa, podrás acceder a otros servicios como guardería, abono transporte, ayudas a la formación…
Servicio de lanzadera gratuito en la empresa
No importa dónde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cómodamente a nuestra oficina de ING en Madrid.
Beneficios bancarios
Préstamos especiales con condiciones más beneficiosas.
Condiciones especiales en hipotecas tras 6 meses trabajando en el banco.
¡Y podrás beneficiarte de nuestro plan de pensiones después de 1 mes con nosotras y nosotros!
Más vitalidad y más sentimiento de pertenencia
Cuidado 360º de la persona empleada (físico, mental, conexión social y propósito).
Servicio de fisioterapia en las oficinas.
Clínicas con deportistas profesionales de primer nivel mundial.
Servicio Gympass.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
Programa de trabajo remoto internacional.
Conócenos
Somos un equipo de más de 1.800 personas que compartimos una misma idea: poner de nuestra parte para ayudar a nuestras personas clientas a crear un futuro mejor para sí mismas, proporcionándoles las herramientas que necesitan para llegar donde quieren.
Un banco 100 % digital, donde la tecnología, la innovación, la simplicidad y la transparencia son los principales ingredientes, y el primero en trabajar con metodologías agile.
Y aunque estamos en España, tenemos la suerte de trabajar en un banco internacional con presencia en más de 40 países.
Estamos orgullosas y orgullosos de contar con un equipo diverso, y estamos comprometidas y comprometidos a seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.
Y aunque por fuera seamos naranjas, por dentro somos verdes. Nuestra ambición en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos recorriendo este camino para nosotras y nosotros, pero también acompañamos a nuestras personas clientas cuando deciden emprenderlo.
Hacer que las cosas sucedan, ayudar a que otras personas tengan éxito, ir siempre un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y de trabajar… ¡estamos deseando conocerte!
En ING, perteneces tal y como eres. Contratamos y apoyamos a las personas por su talento y potencial — y sabemos que cuando puedes mostrarte tal y como eres, haces tu mejor trabajo.
Job Application Safety Reminder
Estamos detectando un aumento de ofertas de empleo fraudulentas. Para protegerte, sigue estas pautas clave al aplicar en posiciones de ING:
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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.
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