TEMPORARY ROLE (CONTRACT FOR 8 MONTHS)

Role purpose:

To provide exceptional customer service and quality sales support to the Italy & Spain customer base and all wider business functions, supporting the CS Team Leader in the efficient management of all daily operations within the Customer Services department.

Key role overview

• End-to-end management of the entire order to shipment process, including customer order and delivery follow-up and all relevant administration
• Engage with customers to provide a positive, quality Customer experience in all circumstances
• Closely collaborate with Sales department and across all business functions both locally and centrally
• Promote a high level of customer satisfaction and quality of service
• Provide quality and proactive support to both internal and external customers

Day to day CS responsibilities:

• End-to-end management of the OTS (order to shipment) process
• Daily contact/liaison with customers and sales team
• Daily contact/liaison with traffic department and carriers, closely following up issues affecting customer delivery
• Ensure daily consistent availability on interactive Teams telephony system
• Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
• Provide customer and internal reports as and when required (mainly through PBI)
• Update and maintain all customer records in conjunction with Master Data
• Promote & follow-up electronic ordering (Teccom/AI)
• Support in processing customer invoicing & resolution of queries as appropriate
• Review and update packing/shipping instructions
• Maximize shipments and improve availability where possible
• Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
• Follow-up proactively with material and delivery issues, ensuring high level of customer focus
• Interface with credit department and all other departments
• Meet forecast pressure
• Initial point of contact for all first-level customer complaints and queries
• Follow all procedures according to corporate guidelines (in a timely manner)
• Provide documents whenever necessary/as required for audit purposes

JOB REQUIREMENTS & SKILLS:

• High level of written and spoken Spanish (mandatory), Italian (mandatory) and English (highly desirable)
• Previous experience in a customer service/admin environment (essential)
• Good working knowledge of MS Office (essential)
• SAP knowledge and experience (highly desirable)
• Automotive industry experience would be advantageous
• Adequate technical/mechanical knowledge (plus)
• Genuine passion for Customer Service
• Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
• The ability to be able to liaise confidently with customers and internal stakeholders

Job Types: Full-time, Temporary
Contract length: 8 months

Pay: Up to 30,000.00€ per year

Work Location: Hybrid remote in 28821 Coslada, Madrid provincia