CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact on your career and on the world around you.

The purpose of this role is to support our growing global Supply Chain & Planning capability, centred around our core WMS template. We are seeking a DevOps analyst with strong warehouse process and IT knowledge to drive change adoption, transition to sustain (T2S) and build enterprise capability across the user base to reduce incidents and problems, driving day to day service delivery.

The successful candidate will help deliver and sustain the Affordable WMS (AWMS) roadmap, supporting the deployments envisaged across multiple markets, and will be part of the end-to-end IT centre of excellence for all markets who use the LEA Reply AWMS template. They will also do this for other Supply Chain & Planning platforms.

This role requires a mix of business and technical acumen, stakeholder engagement, and a process optimisation mindset. The expectation is you will be hands-on, driving the delivery of key outcomes and continuous improvement in the service.

You will support the Service Manager in triaging, assigning, resolving (and acting as escalation point for critical) incidents, both during office hours and occasionally out of hours, coordinating with the vendor and with key IT capability teams to assure the end to end service excellence.

You will support the process owners & SMEs in partnering with local BU/OU key users to take ownership of solutions and build capability within their facility, with a ‘train-the-trainer’ culture to drive adoption and reduce dependence on the vendor as well as on the global Enterprise Products team.

A key element of the role will be in implementation, driving process adoption and supporting key users as they learn business and IT processes. Once live, you will support the ‘business as usual’ (BAU) service management, helping with prioritisation of change requests across OUs & new demand, and documenting best practices as Knowledge Base articles in ServiceNow.

The core application in scope, LEA Reply, is a business critical 24/7 operational application essential to enable the fulfilment of demanding customer service targets across PepsiCo, part of PepsiCo’s critical Make Move Sell (MMS) application portfolio. This criticality applies to the end to end process, including integrated systems – primarily SAP ECC, but in some cases local automation solutions driving warehouse productivity (eg. ASRS, autonomous VNAs, conveyoring). As such the role entails critical BIL 1 Application SME accountability.

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