Apprentice Customer Experience

Location: Barcelona, Spain

Your key responsibilities:

• Provide support and work closely with the Customer Experience team, gradually assuming tasks of increasing responsibility.
• Perform activities linked to order management, planning, logistics, and supply chain.
• Liaise with customers and collaborate with internal departments such as Sales, Planning, and Logistics.
• Support the end-to-end customer order process, including order entry, order tracking, and documentation follow-up.
• Assist in monitoring order status and proactively communicate updates to internal stakeholders and customers when needed.
• Help handle customer inquiries and support the team in resolving issues related to orders, deliveries, or documentation. Contribute to identifying potential issues in the order fulfillment process and support in implementing solutions.
• Assist in analyzing recurring issues and contribute to continuous improvement initiatives within the team.
• Support the preparation and maintenance of reports and dashboards (KPIs), helping track service performance and customer satisfaction.
• Participate in team discussions to understand customer needs and contribute to sharing the “voice of the customer” internally.

We bring:

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• Exposure to end-to-end Customer Experience processes, including customer interaction, performance monitoring, and continuous improvement.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A culture that prioritizes safety and well-being, both physically and mentally.
• A space to grow by encouraging curiosity, learning, and an open mindset.

You bring:

• Degree in Business Studies, Supply Chain, Economics, or related field.
• Advanced level of English.
• Pro-active, positive attitude, responsible, and willing to learn.
• Strong communication skills and team spirit.
• Interest in customer experience, supply chain, and logistics processes.
• Knowledge of MS Office applications; SAP knowledge is a plus.