Location: Madrid, Spain
Contract Duration: 12 Months (Extendable)
Contract Type : B2B
Job Type: Onsite
Shift: Mon-Thur /09am-06:00pm

Eligibility Requirements

• Must be legally authorized to work in Spain
• Fluency in English & Spanish is required for end-user support.

Job Overview

We are seeking a skilled and proactive EUC L1 Support Engineer to join our team on a 12-month B2B contract based in Madrid, Spain. The ideal candidate will provide first-line technical support to end users, ensuring smooth operation of end-user computing environments.

Key Responsibilities

• Provide Level 1 (L1) technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware and software issues
• Install, configure, and maintain operating systems and applications
• Manage user accounts, passwords, and access permissions
• Support Microsoft Office 365 and common enterprise applications
• Respond to tickets and incidents within agreed SLAs
• Escalate complex technical issues to L2/L3 support teams when required
• Maintain accurate documentation of issues and resolutions
• :Provide on-site and remote support as needed

Required Qualifications & Skills

• Proven experience in End User Computing (EUC) or IT Support (L1 level)
• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking
• Familiarity with ticketing systems and ITIL processes
• Excellent troubleshooting and communication skills
• Ability to work independently and manage priorities effectively
• Fluency in English & Spanish is required for end-user support.
• Mush have full time work rights in Spain.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to 180.00€ per day

Application Question(s):

• Do you have full-time work rights in Spain?

Language:

• Spanish & English at minimum level B2 (Required)

Work Location: In person