Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 799 ports across 144 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Noatum Maritime Cruise Services is the specialized division of Noatum Maritime (a subsidiary of AD Ports Group) dedicated to providing integrated solutions for the global cruise industry. Headquartered in Barcelona, this division acts as a local representative for cruise lines, ensuring that all aspects of a cruise visit to a port are managed efficiently.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Port Operations & Business Development Specialist - Noatum Maritime Cruise Services is responsible for is responsible for is responsible for spearheading the RFP process for cruise lines, ensuring market competitiveness and strategic alignment with industry expectations to capture every business opportunity. This role maintains full operational ownership of cruise port activities across all Noatum Maritime Service locations.

The Port Operations & Business Development Specialist ensures seamless coordination of port calls and provides high-level leadership and training for Port Agent teams (both internal and sub-agents) to guarantee operational profitability, service excellence, and strict compliance. Acting as a strategic liaison between shipowners, port authorities, and internal departments, the role drives digital transformation, operational efficiency, and continuous improvement in line with Noatum’s standards.

Key Responsibilities:

• RFP & Strategic Tendering: Lead the end-to-end quotation process for Cruise Line contracts. This includes strategic procurement to ensure competitive offers that encompass the full service scope: port services, last-mile logistics, crew changes, medical services, and technical equipment.
• Port Call Governance: Oversee and manage complex port call requests between shipowners, regional teams, and Port Authorities to ensure seamless execution.
• Berthing & Asset Monitoring: Audit berthing allocations and pier availability; ensure real-time accuracy in client systems and proactive communication with shipowners.
• Multi-Port Operations Oversight: Maintain ultimate accountability for cruise operations across all ports, serving as the senior point of contact for shipowners and resolving high-level escalations.
• Standard Operating Procedures (SOPs): Design, update, and enforce Noatum’s operational protocols; deliver advanced technical training to Port Agents and sub-agents.
• Financial Integrity & PDAs: Oversee the preparation of annual and pre-arrival Proforma Disbursement Accounts (PDAs). Monitor prefunding status to protect company liquidity and approve final post-departure accounts.
• Regulatory & Fee Management: Maintain a master database of global port taxes and vessel certificates. Manage renewal cycles and discount applications to optimize client costs.
• Vendor & Procurement Oversight: Lead the procurement of high-value services (transfers, hotels, specialized logistics) and perform rigorous audits on sub-agent invoices for compliance and margin protection.
• Operational Readiness: Participate in a senior-level rotational watch duty (24/7/365) to ensure emergency responsiveness during peak cruise seasons.
• Quality Control: Analyze Ship Agent Evaluation Forms and implement corrective actions to maintain Noatum’s premium service reputation.

We offer

• Permanent contract.
• Access to a flexible remuneration plan (health insurance, transport…).
• Ticket Restaurant.
• Afternoon off on your birthday.
• Continuous training in our Corporate University (Learning Platform).
• Being part of a dynamic team with global impact.
• A role with many possibilities for professional and personal growth.
• The opportunity of participating in the expansion of Noatum Maritime Cruise Services.

At Noatum, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.

• Bachelor's or Master’s degree in Maritime Studies, Nautical Engineering, Logistics and Maritime Business, or a related technical field.
• Professional Certification: Advanced certifications in Port Agency (ICS), Maritime Law, or Global Shipping Operations are highly valued.
• Minimum 5 years of experience in a manager’s role as Port Agent for cruise vessels.
• Strong knowledge of the cruise industry and its Decision makers. High level of relationship with Cruise Lines and Authorities.
• Fluent in English and Spanish (spoken and written).
• Expert-level of Microsoft Excel and certain experience with AI-driven tools for process automation.
• System Expertise: Deep familiarity with Port Management Systems like IMS and MXP
• Availability for travel when is required by the company to different port locations Commercial visits to the Ship Owners Offices, Company representation in fairs, conventions and Cruise Industry events.
• Communication: Strong verbal and written communication skills
• Problem-Solving mindset and proactive attitude.
• Decision-Making under pressure.