Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role
This Role is assigned to AUTOonline, a Solera solution, for the German market. AUTOonline is Europe’s largest online salvage exchange and a leading online marketing portal for used vehicles from commercial fleets. We bring together insurance companies, experts, workshops, manufacturers, fleet professionals, and recyclers on a single digital platform that simplifies the entire buying and selling process from valuation to vehicle collection. There are a lot of advantages to being the top dog, especially for our customers. With innovative products, our tried-and-tested, flexible software and a professional service team, we meet the needs of the automotive industry and create added value with our expertise.

The role reports directly into the Customer Support Manager and International Customer Support Product Lead for Autoonline and is responsible for the day-to-day management and motivation of approximately 15 team members in various countries.

Performance management is a key activity within the role ensuring that your team delivers high quality interactions using various KPIs and SLA measure to assess, monitor and improve performance. Recruiting, retaining and developing teams of data support representatives is a key requirement of the role as is the ability to communicate clearly with internal and external stakeholders at all levels within an organization.

What Your Team Will Do

Key Responsibilities:

• Processing data from motor vehicle accident reports / car expert reports
• Digitalization of data from motor vehicle accident reports / car expert reports
• Checking entries for accuracy and completeness
• Selecting and processing photos from motor vehicle accident reports / expert reports
• Anonymization of photos from motor vehicle accident reports / expert reports for data protection reasons
• Assuming responsibility for all tasks related to compliance procedures, especially data

What You’ll Bring

• Leadership Skills:

• Customer-Centric Focus:

• Collaborative Mindset:

• Analytical Skills:

• Communication Skills:

• Adaptability and Problem-Solving Skills:

• Language Skills:

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.