About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

The Claims Handler will primarily manage cargo-related insurance claims, including Freight, DHL Global Forwarding (DGF), and eCommerce claims, ensuring efficient, accurate, and compliant claims handling in line with Group policies and business objectives.

Your tasks:

• Under limited supervision administer claims management processes and activities for cargo insurance claims (Freight, DHL Global Forwarding, and eCommerce) in line with overall business objectives and Group guidelines and policies
• Support IRM Claims teams, including coordination of claims handling activities and operational support
• Support team members in planning, reporting, and department metrics/dashboards on insurance claims and Enterprise Risk Management
• Perform broad range of tasks and activities for variance, trend and outlier analysis to support business needs and special projects
• Prepare presentations and communications with analysis of findings for senior management
• Provide timely and effective administrative support to professionals to compile exposure and business information required for underwriting insurance programs, performing actuarial studies and meeting audit, compliance and regulatory requirements
• Efficiently aggregate and present information for submission/applications
• Gather data and information to support process enhancements and data-driven decision-making within the claims management platform
• Follow up with internal partners including review of vendor insurance compliance

Your profile:

• 2+ years of experience in insurance claims handling, preferably in cargo, transport, or logistics claims
• Degree in Law, Maritime Law or Transport Law, Business Law, Insurance, Risk Management, or a related field;
• Strong analytical skills with experience in reporting, data analysis, and dashboards
• Proficiency in MS Office, especially Excel and PowerPoint, and experience with claims management systems is a plus
• Full professional proficiency in English and Spanish; Portuguese would be a strong advantage
• Ability to work independently, manage priorities, and meet deadlines

• Strong communication skills and ability to work with internal and external stakeholders

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.