To provide exceptional customer service and quality sales support to the Italy & Spain customer base and all wider business functions, supporting the CS Team……
To provide exceptional customer service and quality sales support to the Italy & Spain customer base and all wider business functions, supporting the CS Team……
Be the eyes and ears of AGICAP on the Spanish market - giving valuable feedback to Product team, Sales and Marketing team. 0-2 years of experience.…
Lead all CS actions required to cope with the SC challenges with the aim to limit the impact of service to customers. Flexibility to travel across Europe.…
A Data Fluent Strategist: You are proficient in ETL processes and modern data environments like Snowflake, with the ability to translate "big data" into "big……
Please note that this position is part of our talent pipeline and not an active job opening at this time. Creation and renewal of contracts in FSL and SAP.…
The right candidate must be able to design the US commercial strategy, oversee its execution, and provide the leadership and coaching needed for the sales team……
Use AI to find out how well the skills on your resume fit this job description.
TEMPORARY ROLE (CONTRACT FOR 8 MONTHS)
Role purpose:
To provide exceptional customer service and quality sales support to the Italy & Spain customer base and all wider business functions, supporting the CS Team Leader in the efficient management of all daily operations within the Customer Services department.
Key role overview
End-to-end management of the entire order to shipment process, including customer order and delivery follow-up and all relevant administration
Engage with customers to provide a positive, quality Customer experience in all circumstances
Closely collaborate with Sales department and across all business functions both locally and centrally
Promote a high level of customer satisfaction and quality of service
Provide quality and proactive support to both internal and external customers
Day to day CS responsibilities:
End-to-end management of the OTS (order to shipment) process
Daily contact/liaison with customers and sales team
Daily contact/liaison with traffic department and carriers, closely following up issues affecting customer delivery
Ensure daily consistent availability on interactive Teams telephony system
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
Provide customer and internal reports as and when required (mainly through PBI)
Update and maintain all customer records in conjunction with Master Data
Support in processing customer invoicing & resolution of queries as appropriate
Review and update packing/shipping instructions
Maximize shipments and improve availability where possible
Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit department and all other departments
Meet forecast pressure
Initial point of contact for all first-level customer complaints and queries
Follow all procedures according to corporate guidelines (in a timely manner)
Provide documents whenever necessary/as required for audit purposes
JOB REQUIREMENTS & SKILLS:
High level of written and spoken Spanish (mandatory), Italian (mandatory) and English (highly desirable)
Previous experience in a customer service/admin environment (essential)
Good working knowledge of MS Office (essential)
SAP knowledge and experience (highly desirable)
Automotive industry experience would be advantageous
Adequate technical/mechanical knowledge (plus)
Genuine passion for Customer Service
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
The ability to be able to liaise confidently with customers and internal stakeholders