Job title: Global Process Senior Expert – Customer Master Data

Location: Barcelona / Hungary
Flexible working: 60% home office / week
Job type: Permanent Full time

About the job

Our Team:

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.
Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.
Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance.
Over the past two years, Global Finance Services has doubled in size and increased its scope.
As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Order To Cash (O2C) service line, one of the pillars of Business Operations Finance servcies, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:

• Credit Management
• Collections & Account Receivables management
• Cash Application
• AR Monthly closing and Reporting

To build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes:

• Customer Master Data, Pricing & Commercial conditions
• Claims & Disputes Management
• Order Management

Our function at a glance:

Our O2C team to handle the following activities:
1. Master data Management
2. Sales orders Management
3. Requests and Disputes Management
4. Credit Risk and Credit Data Management
5. Collections and Customer Contact Management
6. Cash Application and Receivables Management
7. AR related Month-end Closing, Reporting and Non-trade Invoice Management
These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction

Following a recent team evolution and internal reorganization, we are looking for a Global Process Expert – Customer Master Data to take ownership of a focused and strategically critical set of responsibilities within the CMD scope.

Under the management of the Global Process Lead, this role is in charge to drive specific topics, projects contributing to Core model enhancements and deployments. This role will be instrumental as well in the continues improvement area improving core model adherence, global initiative allowing better efficiencies and best in class practices.

In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition, process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.

Global Process Expert – Customer Master Data acts the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams. He/She handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation.

As part of O2S GPO team, Global Process Expert – Customer Master Data and reporting to Global Process lead Customer master data contributes to execute its strategy related to Global projects implementation as well as process simplification and optimization.

Main responsibilities:

1) Core model

• Contribute to the Design, development, maintenance, simplification, optimization, and improvement of core model processes in collaboration with regional leads and Customer Master Data Global Process Lead. Processes in Customer Master Data management area include Customer creation and maintenance, Cleanup of inactive customers, transactional Master Data influencing the order process (transportation group, rounding, …), Transfer price integration and ICO flow preparation
• The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules and CMD KPI’s
• Own and maintain core model documentation including GOPs (Global Operating Procedures), Playbooks, Signavio process maps, and DTPs (Desktop Procedures)
• Collaborate on the change in definition in policies and procedures supporting optimized and standard processes
• Propose actions to accelerate simplification of our operations, introducing innovative and harmonized solutions

2) Core model adherence/audit

• Build and maintain stakeholder relationships across all geographies and drive standardization of processes
• Lead the preparation, conduct, and follow-up audit across all geographies the core model adherence
• Support Internal Controls (IC) activities to guarantee quality of data and process compliance
• Oversee the process performance across the different geographies and provide input into how it can be further improved
• Support the review and approval of gaps, exceptions, and deviations to the core model in collaboration with regional leads
• Ensure strong relationships with the teams through both solid governances, as well as informal and formal networking
• Utilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance and improvement opportunities

3) Global projects and Continuous improvement initiatives

• Ensure iO2C Core Model components are well understood to perform an effective implementation
• Deliver projects across all regions, notably technologies implementation
• Drive CMD data cleaning initiatives, including BP roles, email addresses, partner functions, and ISHIFT role assignments
• Own the business case for the relevant project incl. its implementation impact within iO2C P&L
• Support neighboring functions projects & other global initiatives impacting the Service Line
• Ensure relevant data are available to support business case and on-going project reviews
• Collaborate in global projects (ex. ISHIFT) and neighboring functions initiatives where Customer Master Data process is applicable
• Drive adoption of new digital tools and ensure alignment with the CMD core model
• Contribute to enabling a 360° customer view through system integration and automation (iShift, Salesforce)
• Contribute to process performance reviews and identify opportunities for simplification and optimization
• Promote a "Simple to Operate" mindset by proposing and implementing efficiency improvements across CMD processes

About you

Experience:

• Must have 5 to 10 years of process knowledge of in Customer service, Order to Cash & /or master data management, contract & commercial conditions management or similar (essential) and related systems
• Strong understanding of the overall Order to Cash and Supply Chain E2E processes
• Understand commercial policies, pricing, rebates, on-off invoices (essential)
• Good knowledge of pharma business commercials, Trade Environment, Finance & business modelling
• Proven experience in Project Management & process review

Soft skills:

• Multicultural mindset - international exposure
• Excellent teamwork and interpersonal skills
• Ability to take initiative and overcome challenges
• Effective collaboration skills with peers, stakeholders and partners across the organization
• High capacity and willingness to learn about procedures
• Ability to successfully lead & engage indirect remote teams
• Adaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographies
• Ability to develop high-quality presentations
• Strong customer orientation
• Strong Networking & communication skills
• Excellent organizational and planning capabilities
• Positive, open-minded, customer centric and problem-solving attitude
• Capacity to challenge the consensus, current state and to propose solutions
• Reliability
• Ability to cooperate transversally & successfully work in a transversal environment
• Innovation and creative mindset
• Strong leadership & influence capabilities
• Lead the change

Technical skills:

• Strong analytics skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracy
• Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules (essential)
• Knowledge of Microsoft Office and expertise of MS Excel (essential)
• Strong analytics skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracy
• Education: Bachelor’s degree (or equivalent) in a business or engineering school
• Languages: Fluent in English (minimum of strong B2 level required)

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