Job Details

What is the role?

• Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform’s value through effective solutions
• Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
• Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
• Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
• Lead development efforts across key areas such as: ServiceNow Applications (Platform and APM) and Third-Party Integrations (REST, SOAP, MID Servers)
• Conduct client workshops, support demos, and gather technical and functional requirements
• Create technical architecture documents, including process flows and design specifications
• Review team code and provide feedback to ensure quality and adherence to best practices
• Collaborate with Business Process Consultants during planning and validation sessions
• Lead troubleshooting efforts to resolve complex issues across internal and client teams
• Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback
• Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly developing proficiency in new products as required
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

What experience do you need for success?

• 5+ years delivering / architecting / implementing technical solutions on ServiceNow
• 5+ years professional consulting
• 2+ years implementing ServiceNow APM solutions

What will you bring with you?

• Certified System Administrator Certification (CSA)
• Certified Application Developer Certification (CAD)
• 2+ Certified Implementation Specialist Certification (CIS): CIS- Platform Implementation, SPM, or PPM and CIS- APM
• Maintain an active government security clearance

The starting pay range for this role is $190,000.00 - $225,000.00. Full time employees will be eligible for medical, dental, vision, and life insurance in addition to discretionary bonuses. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.