• Ensuring smooth production operations with development teams and leading large-scale event response.

• Defining operational and security policies, standards, and processes for our development teams to follow.

• Guiding our development teams through the process of establishing, monitoring, and achieving their service level agreements through the definition of service level indicators and objectives.

• Working side-by-side with our application teams in production AWS, Azure, and hybrid cloud environments to ensure proper monitoring, security, reliability, automation, and support are in place.

• Driving an operational excellence culture throughout WatchGuard with the simplification, automation, analysis, and evolution of our activities and processes.

• Championing security and operational best practices to become known as a cloud expert by the rest of our development teams located across the globe.

• Striving to provide the best possible customer experience even when things go wrong by participating in our on-call rotation and then coordinating and leading the production troubleshooting efforts.

• Using your programming skills to develop automation or assist with debugging and fixing complex production issues.

• Being curious, learning new things, and then sharing your knowledge through documentation, presentations, and guidance to other teams.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.