UPS reviews

3.4

55% would recommend to a friend

(36,764 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
2.0
Feb 12, 2024

Declining faster every year

Recommend
CEO approval
Business Outlook

Pros

The majority of the good reasons to work here have been removed each year they take some benefit away to keep the stock looking strong. Remaining only good reason to work here is my amount of vacation time I earned is 6 weeks a year.

Cons

There are too many cons to list them in a little paragraph. Management is distant won't give you any help or information. Training no longer exists. The CEO is running the company into ground but she's gonna walk away wealthy. They take a benefit away from the mid-level management every year. This year we got a cut in hours from twenty seven and a half to twenty five in conjunction with our 3% pay increase..They only give decent increases to entry level employees. There's no loyalty for service. You're overworked. Underpaid. It's almost impossible to go full-time because the majority of positions are part-time. Brown nosers are highly rewarded and integrity will get you fired or placed in a position where you cant affect the majority who are cheating the system. The majority of management are faking their way to the top. And nobody knows what they're doing. The place is a giant mess if you like working in a giant chaotic mess and brown nosing your way to the top this is the place for you! I almost forgot to mention anybody who's been there more than 3 years is disgruntled constantly.

3.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

I don't know. I worked at UPS 25 years ago. Anything I have to contribute is absolutely outdated and irrelevant in 2023. I'm just completing this so I can look up current employer prospects as I'm looking to re-enter the workforce.

Cons

It's stupid that I can't look up companies unless I have an account, and once I make an account, I can't look at anything (including my profile) until I've left a review or some such. It's also stupid that 2019 is the oldest option I have for every former employer I tried to list.

2.0
Mar 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Job security. Good honest product. GREAT operations teams.

Cons

Where can I start? First off the bat, last year the business development leadership changed the sales plan mid year because the US sales team made too much money in commission in Q2. They flat out said “your sales plan has changed due to ‘market changes due to COVD’ and took $20-30k in commission right out of the pockets of their sales force, just because they didn’t want to pay it. Meanwhile, the stock price soared. Which is great for all of leadership. So much that they flaunted it on our annual sales call making a HORRIBLE rap video saying “we are UPS, YOU are UPS!” with the executives RAPPING being THRILLED with how well their stock is doing. Meanwhile they are presenting their happiness and stock wealth to a group of people who saw a 10% job cut, slashed commissions and demoted my manager. Needless to say, I GLADLY left UPS business development and doubled my salary as a Product Manager. UPS as a company is solid. Their operations are run by an INCREDIBLE group of men and women that deserve every dollar they make and more. UPS business development and executive leadership can suck a fart. I am so happy I left, I would never suggest anyone to be an Account Executive unless you really need $60k base salary and absolutely no control over your commission, and love spending 75% of your day being yelled at by customers because the general customer service line is hysterically broken.

Viewing 58 - 60 of 36,764 Reviews

Glassdoor has 40,969 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.