Pros
Working at Typeform has been the best decision of my life and I'm grateful for working here. There been highs and lows and that's what makes it an enriching experience! For the pros:
- The product & brand is known all over the world and used by a wide range of users (from SMBs to Fortune500) and from all industries: retail, banking, tech, governmental org, non-profits... Ask around you and it's likely that someone who knows a bit about surveys has heard about Typeform.
- From a customer-facing perspective, it's an amazing opportunity to 1. practises your language skills (for example: I interact with customers in English, Spanish and French on a daily basis!) 2. learn from a lot of various use cases & industry-specific challenges and truly allows to put on a 'consultant' hat to best advise customers).
- The product is adding more new features and is making good progresses towards being the gold standard in surveys, quizzes and forms. As an example, in 2019, the market leader (for form builders) revamped their product to add the 1 question at a time interface, straight-up copying Typeform's initial idea. If that's not market recognition, I don't know what that is.
- The user base & customer base has been growing at a steady pace over the past years and the company metrics are in the green (MRR/ARR, churn rate, product adoption, etc.)
- The leadership team is made of experts from the local tech scene as well as experienced professionals from Silicon Valley, thus making for a good mix of various experiences.
- The company has offices in Barcelona and San Francisco where it benefits from the local ecosystem in terms of strategic partnerships with other top-notch SaaS platforms (Slack, Google, Hubspot...).
- There are huge opportunities to test and learn in the customer success team; new ways to execute on 1 to 1 or 1 to many strategies, high-touch, low-touch, tech-touch, you name it.
- I have worked for a bunch of companies and the level of trust and autonomy given to Typeform employees is by far the highest.
Think: flexible hours, unlimited holidays, remote work up to 3weeks/months from wherever you want (I've taken calls from crowded café in Paris, empty dinners in Oakland, California or from the dining room of my parent's house). I worked for companies where leaving at 5pm is seen as taking your afternoon off... I sometimes get approached by tech companies who still have outdated management practises (9 to 6) and where remote working is nowhere near being a reality - unless your definition of remote work is being allowed to work from home on Wednesdays afternoon to wait for your Ikea delivery. As far as I know, Typeform is the only company in Barcelona to offer this.
Bonus: the amount of free stuff you get at Typeform is ridiculous. For starters: free lunches everyday (local, fresh, organic food) with menus for all diets (veggie, vegan, omni)! Typeform has its own bar & café. Our baristas serve amazing coffees or cocktails for special occasions. Beautifully decorated offices that makes it enjoyable to work here. Free gym membership with access to 500+ gyms all across Spain. Sunny terrasse in Poblenou with bbq & beers & 10min away from the beach. The list goes on and I'm sure I forgot some things.
Cons
Of course, there are cons and I strongly recommend anybody reading Glassdoor reviews to be skeptical about 100% positive (or 100% negative reviews). From reading some of the reviews below, I can assure you that they all misrepresent and caricature what's actually going on behind the scene.
- It's sometimes difficult to make sense of all the information that is shared with the employees and keep track of objectives & focus areas. The company recently decided to put screens around the offices with the recap of the company's results, our objectives & updates to make sure everybody is aware of them. Let's see if it works.
- There are organisational frameworks that have been deployed at scale within the org with out taking into account their actual relevance for some teams. This should be reviewed imo.
- Past 200 employees it's difficult to keep track of who's who and we could benefit from having a 'buddy program' to get to know newcomers and help them get familiar with Typeform.
- The career path took longer than expected to be fully operational but it's finally here and I'm confident it will help people grow in their role moving forward.
- There have been some growing pains & cultural changes in the recent months that have affected the overall morale of the company and so it's not always been funny around here. But this is a common issue for hyper-growth startups and so not specific to Typeform.
