TELUS reviews

Having worked with the company for considerable time, I have observed and participated its growth and success. My biggest concern relates to staffing issues. From my experience, Telus under-staffs its stores. Reps often find themselves working overtime, 40+ hours a week. Many reps have been forced into working 8-12 hour days. This occurs monthly due to a combination of overlapping vacation and sick hours. A rep(s) will call in sick during the week and often someone will be forced to stay and work a 12 hour day because there is no one available to cover due to other reps being on vacation. As it stands, in most stores there is someone on vacation almost every week of the year. Some students have been guilted and coerced into working the night before an evaluation. In extreme cases they've worked just 30 mins before an evaluation. If a part-timer does work over 8 hours on a particular day, managers will often fix the payroll so that your extra hours are filed as a separate shift on a different day. Thus preventing reps from getting paid overtime when possible.

when you are off you are not actually off, phone still rings all sort of strange hours. Team politics due to tight budget. Raises are almost non existant. Got a 0.20 /hour raise after 14 months.The compensation I am receiving is totally not align with inflation. I am also one of the highest performing employee on my team and my manager knows that.