SiteMinder reviews

Only limited room for growth, especially once moved outside the 1st line customer facing teams. As the hierarchy is flat, there are not many levels to move vertically. People leave quite regularly, not because they don't enjoy the work, but because they feel like there is little to look forward to in terms of a long term career. Although the hierarchy is flat, head office in Sydney is not well connected to the rest of the company and there is an element of HO making decisions with little communication. Due to lack of comms, decisions made are hard to understand and sudden changes oftentimes cause problems further down the line.

Some management is never available. Constantly in meetings or just never at their desk. I saw managers who just did not want to deal with customers or with employees, you could see the annoyance on their faces. I know sales has a high turn around because they like putting people on performance reviews with 30 days to fix everything or you are gone. T&I who train and set up properties are pressured to set so many properties live that they put them live without proper training. The Service Desk then get the unhappy properties and get blamed if the properties threaten to drop off. Then there is the way each department is treated. Sales can get thousand dollar vacations, T&I regularly get paid lunches, excursions and a raffle where they get gift cards and stuff. Service Desk barely gets anything which was even noticed by the other departments. There is also favoritism from some management and the complete opposite where if you do anything to annoy them or make them angry, they will single an employee out and do what they can to run them off.