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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,669 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Apr 12, 2026

      Good

      Big data engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible working hours Great work culture Good Office

      Cons

      Less learning opportunity Career growth is less

      2.0
      Apr 10, 2026

      Leadership are the demise of the company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good tech, market leader for ITSM

      Cons

      Used to be a rocket ship; now it’s survival mode. High pressure, low clarity, and leadership that feels removed from reality

      3.0
      Apr 10, 2026

      Tribal

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The salary and benefits were good.

      Cons

      - too much tribalism between the UK, NL and IE teams. - UK team is by far the worst of the three, but manager is also the overall support manager, refuses to take responsibility and blames members of the other teams for mistakes made by his team; gives own team members a mere slap on the wrists for gross misconduct and fires members of the other team for small infringements. Poor, incompetent management overall and too much overhead.

      Viewing 82 - 84 of 5,669 Reviews
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      Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.