ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 31, 2017

Letter to my replacement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

To my replacement,   Hello, as a manager at ServiceNow,  you have stepped in to the easiest job ever. Your boss will do your job for you, such that all you have to do is show up, surf the web all day and wait for your boss to tell you exactly what to do (but don't worry because he will still do it for you so that you don't have to). The most difficult part of your day will be deciding what to have for lunch.   Don't worry about expectations, roles or responsibilities. I have been asking what is expecting of me and what my role and responsibilities are for several months now, and nobody can answer that for me, so I eventually gave up, and now I just hang out and do whatever I feel like, so that is another thing you won't have to deal with.   You also don't need to worry about managing your staff because your boss will do it for you. He will regularly bypass you and contact your staff directly, issue them guidance, assign tasks to them and gather status from them. So, managing people is extremely easy here since it requires no effort on your part, and you'll never know what they are doing anyway since they will communicate directly to your boss instead of you.   And, you will never have to submit any status reports to your executives because your boss will gather his own status by talking directly to your staff, so more time freed up to surf the web or play games or search for other job opportunities.   Worried about how you are going to do strategic planning if you don't know what your staff are doing? Don't worry about it because (yes, you guessed it) your boss will come up with your strategic plan for you, and better yet, he won't tell you what it is.   You know what? On second though, I think I will stay. This is the best scam in the valley. In fact, I bet nobody would notice if I stopped showing up.   Good luck finding some other place to get paid to do nothing

Cons

Zero career development; you have to find a new employer for your career to advance

1.0
May 19, 2017

You can do so much better

Recommend
CEO approval
Business Outlook

Pros

Quarterly bonuses - though they're based on "performance" and can vary dramatically between quarters. By performance I mean the manager's mood/ or whether you've suggested something they disagree with Smart colleagues - I can't deny that these are some of the brightest people you'll ever work with Fast paced - Never a dull moment Great customers and technology

Cons

If you want to work at ServiceNow, make sure your starting salary is amazing, because for as long as you work there, it will never increase. Very cut-throat environment. In all my time there, I feared for my job - as does everyone else. Unless you were hired thanks to nepotism (which runs rampant in this company), your job is on the line every single day of the year. Colleagues disappear all the time and with no explanation. The European head of HR is one of the most cruel people I have ever worked with. Does not listen to employees, seems to love firing them.

1.0
Sep 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Stock price. This assumes you started 2-3 yrs ago AND got a nice allocation IC engineers who are all in the same miserable boat as you The infrastructure teams Some of the mid-level managers are great

Cons

Completely ruled by a small group of power-mad dictators who can have you executed on demand. If you are one of the select few they like, you can do no wrong. For the rest, its praying that you don't cross their radar. I imagine this is what it must have been like in Saddam's Iraq The dictators and their cronies think they are the best engineers in all areas. Its not uncommon for a design to change based on their *feelings* on how it should look. Their OPINION trumps all. I know a team who worked on an idea for 2 months only to have it shot down by a dictator in 2 minutes with "that is terrible idea" and no other explanation given As many reviews says, random firing are common and there is never a reason given. In fact, people only find out somebody is gone when they go to their desk and it's empty Turnover is terrible with entire teams quitting or getting fired all at once Long hours with no thought given to time zones or weekends

Viewing 58 - 60 of 5,669 Reviews

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