Primark reviews

3.5

65% would recommend to a friend

(12,147 total reviews)
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Eoin Tonge

60% approve of CEO

45% positive business outlook

Primark has an employee rating of 3.5 out of 5 stars, based on 12,147 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Primark employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

12K reviews
5.0
May 5, 2016
Recommend
CEO approval
Business Outlook

Pros

You meet so many nice people! In my experience the managers were really nice but were 'firm but fair' when needed to be, which is obviously a good thing. If you're looking at a shop floor associate, there is lots to do and the managers usually let you socialise, just as long as you're putting in effort doing your fair/assigned bit. You are praised for your hard work. You also get to work on tills (could be for 5 minutes, could be for an hour - completely dependant on how busy it is when they call you on) which is a nice change from tidying all the time.

Cons

Some shifts you may just be folding t-shirts for a solid 4 hours which does get very tedious. Just before I left they bought in a new (old) system which made it harder to get overtime (which I personally didn't need as I had 2 jobs at the time but I know the other staff wasn't best pleased)

1.0
Apr 9, 2016
Recommend
CEO approval
Business Outlook

Pros

There are none and I honestly doubt it that the company even cares.

Cons

Management are rude to staff. High staff turnover which I feel is down to company realtions. I.e. management with staff. If you are looking for a stress free easy part time job DO NOT work at primark. If you're staff you will get treated like an absoute slave. You work hard all day and then management cant even speak to you in a proper manner. Put it this way the minute i find another job I'm out of here. Theyve started introducing a uniform that says i love primark just for retail operatives to "make supervisors and management stand out from staff( retail operatives)"(quote store manager). They pay you based on min wage. However this means that if you're 17 you will get paid a lot less for a doing the same job as someone that is over 21. I was informed by family to not work at primark and now that I have experienced it, I would never recommend this company to anyone. It's not just my experience thats like this, there are many others that feel exactly like this. It's stressful job as you don't get as many breaks to sit as you should, you literally are running around for customers and management all day long and have to smile consistently to both. It has by far been the most stressful job I have ever done. Not because its hard but because of you are treated by management and those senior to you. If you are desperate for a job and you apply and get it then make sure you bother to apply to other jobs and use the primark experience for something better. There is no staff discount and the company does not care about the wellbeing or health of its staff. The lower you are, the worse it is and to top it all off, the cherry on the primark cake, is that they've created eliteism with these ridiculous unflattering uniforms only for staff (retail ops). Its abosultely disgusting how the company operate. They will prevent you from doing over 40 hours a week shift so they dont have to pay you time and a half. If you have more than 3 consecutive days off they will speak to you so dont take any more days off and more than 3 consecutive days means the company is obliged to pay you for your contraced hours regardless of you not actually working. Put it this way this company has a terrible reputation and low staff moral for a reason. All retail is demanding physically and at times emotionally however primark is definitely one of the worst. Management lack training to properly deal with staff lower than them and there are no training programmes to support new supervisors or staff with a disability. If you want a job but you can't find one and you're desperate then yes apply and work here but dont be fooled into thinking this company cares about its staff in terms of their health or even education. So do yourself a huge favour if you're in a sitaution similar to that above and keep applying to other companies and then leave. You could litey have a life threatening condition and the company will still say oh you're fine work until you actually have fainted etc. Ive have actually witnessed this: a member of staff had diabetes and their sugar became low during the shift. The supervisor and manger had a discussion to consider whether they should let the person go ho.e or stay. Its careless that this situation even occurred. This employee had informed the supervisor that they were not feeling well and the supervisor said you're fine carry on. So they did and in the the individual got sent home. I've heard managers say to staff if they are blind in a derogatory and disprestful manner. It is one rule for managers and supervisors and a completely different one for retail operatives(retail assistant) really is not what you know, it's who you know and who you can flirt with to get ahead. The management do not value you or your contributions. I had high hopes for this company and i wanted to say to people you're wrong its alright for a retail assistant position however i cannot.

1.0
Aug 14, 2018

Completely Ridiculous

Recommend
CEO approval
Business Outlook

Pros

+great coworkers +store managers can be friendly +great PTO policy (if you could take it)

Cons

+upper leadership does what they please when they please They are so far removed from the stores and no chance of them realizing what it’s like to have to work nights and weekends and/or function in a live store environment. Lack of respect towards personal lives is out of this world. They consistently arrive late to visits due to them “partying” the night before. They may say we will be at your store by 11am and not show until 4pm. They expect everyone to still be there ready for them at a moments notice. We’ve had to work from 5am until 11pm because of these so called visits and you are told “it’s your career, do what you want”. You’re expected to be at their beck and call 24/7. +P&C managers are a joke Your P&C department (HR) is a joke. Managers are more concerned with saving themselves or worrying about how they can afford their next car because their lease is up rather than supporting the store in making beneficial decisions such as helping the multitude of associates who have substance abuse issues or maybe staffing the store with quality talent rather than telling the managers “I have a body count I need to hit” or maybe addressing the issue of sexual harassment in the workplace? When several underage workers complain about an employee and the response is “he is seasonal, he will be gone in a few weeks”. On top of all that they consistently make up “labor laws” such as only salaried employees can conduct interviews for positions which is ironic because the amount of labor laws they break is astronomical. Minor violations much? How about the lack of breaks they provide for associates or the fact that you can be denied a bathroom break. +upper field leadership is so distant and unapproachable and probably not from this country. Most senior leaders are from overseas if not all of them. They forced all American leaders out because they just all suck at their jobs. The mentality is America = Bad. Scotland = Great. They will also talk to you however they please. Forget about being polite or saying thank you. I’m talking downright disparaging remarks such as making fun of your sexuality or possibly even telling “I will drop you in a pool of your own blood” forget about reporting it. It does no good, in fact it would literally cause them to make you a target because you opened your mouth. All I’m saying is think twice before you join America’s fastest growing retail brand. The pay might be competitive and they might sell you a dream but it turns into a nightmare and I’m speaking from personal experience. Once you drink the kool-aid everything seems great until the kool-aid runs out and you realize that you’re miserable. Just think twice. :)

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