MAPFRE Insurance continues to be headed up by a cold, unapproachable CEO from Spain who lacks passion, vision, or the ability to inspire. He choses not to know his employees and refuses to directly communicate to them in person. Town Hall meeting? Never. He works surrounded by highly compensated senior leaders, many also from Spain, who isolate themselves on the fourth floor of a new luxury executive suite across town, while hundreds of worker bees sit in tiny cubes in large, loud open rooms basically chained to their chairs trying to respond to non stop customer calls, a massive claim backlog on multiple antiquated, frequently broken, unreliable IT systems. Talk about stress!
HR is also removed from daily business and are order takers/givers basically clueless about the industry or the company's direction. They are task focused and not encouraged to think. They gossip and lack confidentiality, a key mandate of a HR professional. It's a micromanaged environment lacking fresh, energetic and innovative leaders who know how to effectively partner with business leaders and relate to employees. Their 2016 approach to work life balance is to not allow teleworking, clock watch, and treat employees like children unable to be trusted to get the work done on time and as requested. MAPFRE seems like the old manufacturing factories of the 30s and 40s. One set of "rules" for employees and another for leadership.
Pay is another example - low. No performance bonuses unless you are management. How can a manager reward top performers? With a 2% raise? Five years until you "earn" another PTO day. Childish "atta boy" pins for the recognition program. Really?
There's a large, elitist communications department, again locked away from the business who are clever spin doctors. Follow their responses to these reviews.
Bottom line? MAPFRE is the story of the Emperor With No Clothes. No one is brave enough to speak the truth. Fear rules. NOT A GREAT PLACE TO WORK.
