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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      3.7

      62% would recommend to a friend

      (10,085 total reviews)
      avatar

      Tim Sweeney

      65% approve of CEO

      59% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.7

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,085 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      10K reviews
      4.0
      Dec 5, 2008

      Liberty rewards hard work.

      Quality assurance specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Liberty Mutual has a very good corporate culture. We constantly have parties and contests to reward our employees for providing excellent service to our customers. The company makes sure that if you work hard you are rewarded for your efforts.

      Cons

      I am sure it happens in every job, but I'd say the worst thing about working here is istening to fellow employees complain about custoimers all day. Liberty Mutual is also very lenient with employee discipline. The company gives it employees several chances to turn themselves around and works very hard to make sure that the employees are satisfied. However, I feel too much time is spent trying to satisfy employees that are not working up to their potential in the first place.

      4.0
      Nov 26, 2008

      A great place for "lifers" if you're good at what you do and can thrive in a corporate culture

      Project manager i/s
      Recommend
      CEO approval
      Business Outlook

      Pros

      Liberty rewards loyalty. If you consistently perform at a high level, it can be a great place to manage your career. For example, the company still offers a pension plan and has no intention of ever abandoning it. It is very common to be in a meeting where the majority of attendees have 10 or more years under their belt. There is a shocking number of employees with 15, 20, or 25 years of experience. The review process and culture encourage continue growth, but at the same time most departments do not try to force people to move "up and out".

      Cons

      Liberty is a huge company. There is always the potential that you will end up in a declining part of the business or working for a horrible manager.

      1.0
      Nov 24, 2008

      Senior management needs to work the desk before implementing a new program for their adjusters.

      Senior customer claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      IT is a job during some really tuff times other wise half the office would had been gone by now.

      Cons

      Upper Management implement the lean proces of handling a claim, but the lost the focus on their employees. It is sad to say that the Employees don't matter, if they left them alone and run their desk the way they wanted to, then the work would get done. Now it is all micro management, people are working at a table not a cubical and they are getting chest pains for having a piece of paper on the desk.

      Viewing 10030 - 10032 of 10,085 Reviews
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      ReviewsLiberty Mutual Insurance reviews

      Glassdoor has 11,367 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.