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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,085 total reviews)
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Tim Sweeney

65% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,085 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Dec 30, 2008

Liberty used to be a great place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual used to be a great place to work up until a few years ago when the CEO decided to place people in their 30's or early 40's, just a few years out of graduate school, into Sr. Management positions. The CEO values a couple of years extra education over decades of experience. They lack many skills necessary to lead the organization such as reasoning and understanding of the business through hands on experience. Few if any have ever managed a large office and dealt with the challenges associated.

Cons

It is all about corporate greed these days. Over the past several years, Liberty has made record profits. Yet, Sr. Management is more concerned about protecting their executive bonus plan vs. the people that helped build this company over the years and decades. Home Office continues to expand and grow while the employee positions in the field continue to get cut in favor of technology that is supposed to make processes more efficient, all while the executives fly around everywhere in their corporate jets. Being a customer for over 20 years, I have never received a premium refund associated with these record profits.

2.0
Dec 29, 2008
Recommend
CEO approval
Business Outlook

Pros

The primary reason to work for Liberty is to get started and licensed in insurance. Take advantage of the great training program for new agents. The biggest drawback is that once you understand the training it never ends. You are subjected to the same continous training and meetings whether you have been with the company for 3 years or 3 weeks. It becomes very repetitive after a while.

Cons

Commissions are lower than most of the industry. Renewal commisions are wayyy lower than industry average. Lofty quotas and constant pressure are a way of life. Unfortunately, the amount of pressure is not made up for with additional compensation. Bonuses are difficult to qualify for.

1.0
Dec 28, 2008
Recommend
CEO approval
Business Outlook

Pros

There are no good reasons to work at Liberty Mutual. It is a company so full of its own virtue it makes you want to cringe when you have to observe on a daily basis how unethical the "leaders" in this company are. I've looked high and low in the company to find leadership...it is simply missing. In my department...seems like a rerun of Dynasty or Knots Landing...so many backstabbing, unethical creatures running about. The benefits suck, the management sucks (at all levels), there are rodent problems in the corporate office...but they are probably afraid to bring in an exterminator as they might accidently get an executive instead of one of the rats!

Cons

There are many downsides....absolute lack of HR support in any employee issue. This company discriminates and I have witnessed harassment at multiple levels....and from what I've observed this is standard operating procedure--beat people down so that they feel week and unempowered. They regularly bring people in and then change their job responsibilities once in the door...they just assume that the person just started and has no other options. And they promote people with absolutely no leadership or experience...people who are evil and others who are just plain stupid (in addition to inexperienced). There are no upsides to this company...if you are interviewing....my advice is to continue your search!

Viewing 10024 - 10026 of 10,085 Reviews

Glassdoor has 11,367 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.