Hyatt reviews

3.9

73% would recommend to a friend

(6,962 total reviews)
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Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Mar 17, 2010
Recommend
CEO approval
Business Outlook

Pros

The Hyatt in St. Louis, Missouri, has managed to get a few good professionals under its belt, from whom, you can learn much about the industry and increase your own skills. If you are the loyal, punch-the-clock, do-your-time and go home type, this is a great place to work because no one will bother you and your job will likely be secure. Most of the managers are down-to-earth types which makes for easy communication when necessary. Many celebrities stay at the hotel, so if you're into meeting famous folk, you'll probably have plenty of chances.

Cons

The hotel has one goal, and one goal only: make as much money as it can by any means necessary. That sounds like most businesses these days and that's the problem! Hyatt, like many companies, preach loyalty and dedication to its employees but doesn't practice it towards them. Everyone working at the Hyatt is expendable. When business is slow, you're out of work - not because they can't afford to keep you working, but rather, because they can't afford to keep you and increase profits. Hyatt wont make any sacrifices for its staff. The benefits are bottom of the barrel and advancement is almost entirely political. Getting close to the right person(s) is equal to being highly qualified - they net the same results. Most managers are spineless and wont stand up to corporate, or other managers for that matter, for their staff. If a manager doesn't like you, you probably wont last - even if that manager is over another department.

2.0
Mar 11, 2010

A Low Trust and Bureaucratic Organization

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Professional Atmosphere - Competitive Compensation for Hourly Employees - Opportunity for Advancement Within the Company - Enthusiastic Corporate Attitude

Cons

- Lack of Trust - Unattainable Standards - Stringent Rules and Regulations - Long Hours - Low Employee Morale - Incompetent Senior Management - Numerous Inefficiencies

5.0
Mar 5, 2010
Recommend
CEO approval
Business Outlook

Pros

-Room to Move Up within the company -Coworkers are amazing -great benefits -fun and energetic work enviroment -Free nights! -Pay is decent

Cons

You will work long hours however you are shown alot of appreciation from upper management when they know you are working long hours. Hyatt guests are a huge challenge to please...they know that if you complain hyatt will give you whatever you want and they milk that for all its worth.

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Glassdoor has 8,082 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.