Hyatt reviews

3.9

73% would recommend to a friend

(6,962 total reviews)
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Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Aug 15, 2021
Recommend
CEO approval
Business Outlook

Pros

international enviroment. You have the chance to practice different languages with native speakers.

Cons

bad Managment, hierarchical structure, no respect for the employees. Low trasparence.

1.0
Jul 28, 2021

Worst Experience

Recommend
CEO approval
Business Outlook

Pros

Full benefits after 90 working days as well as accrued PTO and a few sick days.

Cons

Toxic work culture. They're the epitome of corporate greed. Management never fostered growth of employees and would promote people based on how much they personally liked them. They act like your friend and turn around to discuss your private personal struggles with superiors as a means to get you fired. I was removed from full time to part time because of unsubstantiated claims someone made against me that they never even bothered to verify or confirm. The hours are extremely long. Each shift ran 9-10+ hours and we were expected to work without taking breaks or being able to eat a single bite of food. The software and systems they use are breaking apart. Employee turn around was high and they always tried to fire people so they don't have to pay out their benefits. One time they gave me a "gift bag" and it was full of expired soaps and shampoo. I've never had a worse experience working in this industry than I did at Hyatt. There are way better resorts out there to work at.

1.0
Jun 30, 2021
Recommend
CEO approval
Business Outlook

Pros

The corporate management are good and helpful for those employees that are fortunate enough to get in a hold with the corporate office and file and complaints against the management. They exert and effort to make an action to the problem

Cons

Management are worst. Managers will interfere with your personal life, they will make you work on your days off, they will call you and if you don’t answer your phone. They will use their high position title to intimidate you if you’re not that smart enough and no idea at all with the law. It’s difficult to get approved with your vacation request off, if you don’t take lunch break they will still automatically deducted 30mins on your working hours, if you have concerns and ask help from hr or other managers they will never help you but they will always tells you that they will but never, no career growth opportunities, they always take advantage of their hourly employees, some managers are racist and discrimination as well, sexism. You did one mistake they will use that against you always even you did a lot of great things in your job, no appreciation at all, they do favoritism way to recognize their employees hard work. They will never be fair to their employees. This is all base in my experience

Viewing 61 - 63 of 6,962 Reviews

Glassdoor has 8,082 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.