Hyatt reviews

3.9

73% would recommend to a friend

(6,962 total reviews)
avatar

Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
1.0
Sep 5, 2008
Recommend
CEO approval
Business Outlook

Pros

Brand recognition and resume building. It's understaffed, so you get a lot of experience doing anything and everything.

Cons

No management leadership, so there is no employee recognition, vision, or creative thinking. The organizational structure is disjointed, so learnings are not shared, career development paths are undefined, and there is no opportunity unless it's convenient for the organization to give it to you.

1.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

• Some hardworking and dedicated team members who genuinely care about the guest experience. • The hotel itself has potential with its location and infrastructure.

Cons

• Leadership at hotel fosters a toxic, fear-driven culture. • Excessive favoritism toward certain departments and individuals, while others face unfair scrutiny. • Write-ups are used as a first resort for minor infractions, replacing coaching and development. • Gossip and disparaging remarks about current and former employees are normalized by leadership. • No meaningful training or development opportunities; career growth feels impossible. • Employees are publicly criticized for survey results. • Emotional well-being and job security are constantly at risk due to unpredictable and punitive management behavior.

Viewing 55 - 57 of 6,962 Reviews

Glassdoor has 8,082 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.