Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (297) , Manager (204) , Sales Manager (193) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (143) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 472 reviews)); "culture is great and they do invest in all their employees" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 257 reviews)); "Great work life balance and ability to create own projects" ((in 190 reviews)); "Team member rate is great and can stay anywhere in the world" ((in 183 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 549 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 542 reviews)); "Long hours and underinvestment in some properties" ((in 422 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 375 reviews)); "Managers were bad at communicating with each other and satff." ((in 159 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

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Hilton

Hilton reviews

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3.9

75% would recommend to a friend

(11,503 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

Mar 30, 2010

Its Better if you work there part time

Customer service coordinator

Recommend

CEO approval

Business Outlook

Pros

You work from home, you get free hotel stays at selected Hilton brand hotels, and the honors program is easy to defend...its free.

Cons

Rude customers 75% of the time. Too much responsiblity for little pay.

3.0

Mar 19, 2010

Low salaries, long hours of work if necessary. They treat housekeeping staff especially poorly like slaves.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, which suits my academic studies. Hilton hires employees from various ethnic backgrounds. Hilton staff rate available for employees in Hilton hotels all over the world.

Cons

Low salaries, long hours of work if necessary. They treat housekeeping staff especially poorly, which resembles to modern day slavery. They do not give financial incentives to the majority of employees when hotel makes profit above target. Too much company politics, not always the people promoted who deserves.

4.0

Mar 9, 2010

Pleasant culture, interesting work, employees passionate about the industry and their customers.

Marketing

Recommend

CEO approval

Business Outlook

Pros

Working with engaged colleagues (all the way up to senior management), who had a real desire to delight their customers.

Cons

Slightly lower than average salary for the area; some management did not respect a work-life balance. I understand this has increased since Blackstone acquired the company.

Viewing 11452 - 11454 of 11,503 Reviews

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Reviews by job title

Its Better if you work there part time

Low salaries, long hours of work if necessary. They treat housekeeping staff especially poorly like slaves.

Pleasant culture, interesting work, employees passionate about the industry and their customers.

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