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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,504 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      4.0
      Dec 4, 2014

      Hilton Worldwide/HRCC work-at-home reservations sales specialist

      Hrcc reservation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive, respectful work environment. Well-planned, effective training program. Flexible scheduling that lets me pick my days off. Good discounts and free hotels after training. No commute allows me to keep more of the paycheck.

      Cons

      Low hourly rate. Tough to make all the metrics for potential bonuses, and Hilton network issues negatively impact these metrics. At times system and network connection issues make it tough to do the job, and they are fairly regular occurrences. These are the only truly negative issues of consequence I have experienced, so far.

      3.0
      Apr 7, 2014

      Work at home

      Reservation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big savings on drive time, gas expense, work clothes and food cost. Many agents can build their own schedule within their core hours, including scheduling your own vacation days if hours are available. You can do lots of travel at very nice discounts at Hilton Brand properties. Most Development Coaches do a great job helping you to meet performance goals set on a monthly basis. Opportunity to make a lot of incentive money if you give the sales pitch for Hilton Grand Vacations, at the end of each call session.

      Cons

      With an expectation to also provide service to the guest, the computer system has a flaw that takes away a sales conversion based on total calls and total sales, which hurts your incentive and your performance goals. Agents have no control over the types of calls they receive and sometimes it felt like when you were doing very well for the month, all of a sudden your types of calls changed and you could see your sales drop and in turn your commission drop too. You are "teathered" to a headset during your entire shift with the exception of breaks which are scheduled for you. So you become very sedentary and you can start to feel isolated since you are not in a office environment.

      1.0
      Nov 1, 2023

      Franz Kafka Meets Rush Week

      Corporate office
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Famous name *Decent benefits *Some nice colleagues

      Cons

      *Politicized bureaucracy *Clique-driven *Undercurrent of sadistic bullying

      Viewing 55 - 57 of 11,504 Reviews
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      Glassdoor has 13,604 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.