Is Hilton a good company to work for as a Rceptionist?

Rceptionist professionals working at Hilton have rated their employer with 3.9 out of 5 stars in 407 Glassdoor reviews. This is an average score with the overall rating of Hilton employees being 3.9 out of 5 stars. Search open Rceptionist Jobs at Hilton now and start preparing for your job interview by browsing frequently asked Rceptionist interview questions at Hilton .

Does Hilton pay Rceptionist employees well?

Rceptionist professionals rate their compensation and benefits at Hilton with 4.1 out of 5 stars based on 407 anonymously submitted employee reviews. This is 13% better than the company average rating for salary and benefits. Find out more about Rceptionist salaries and benefits at Hilton .

How happy are Rceptionist professionals working at Hilton?

84% of Rceptionist employees at Hilton would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Rceptionist professionals have also rated Hilton with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (297) , Manager (204) , Sales Manager (193) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (143) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 472 reviews)); "culture is great and they do invest in all their employees" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 257 reviews)); "Great work life balance and ability to create own projects" ((in 190 reviews)); "Team member rate is great and can stay anywhere in the world" ((in 183 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 549 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 542 reviews)); "Long hours and underinvestment in some properties" ((in 422 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 375 reviews)); "Managers were bad at communicating with each other and satff." ((in 159 reviews))

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Hilton

Hilton Rceptionist reviews

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3.9

84% would recommend to a friend

(407 total reviews)

Christopher Nassetta

87% approve of CEO

63% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Compensation and benefits

3.8

Culture & values

3.7

Career opportunities

3.6

Work/Life balance

3.6

Senior management

Rceptionist employees have rated Hilton with 3.9 out of 5 stars, based on 407 company reviews on Glassdoor. This indicates that most Rceptionist professionals have a good working experience there. Hilton is rated in line with the average (within 1 standard deviation) by Rceptionist professionals compared to other employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

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Reviews by job title

407 reviews

3.0

Aug 19, 2025

Great benefits if you’re cut out for it

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Great benefits Busy environment Meet lots of people

Cons

Unstructured work environment Managers of many departments often blame the front desk for their lack of communication

5.0

Aug 17, 2025

Great place to work

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Great management and team members

Cons

Nothing comes to my mind

3.0

Aug 9, 2025

Career progression

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

The location got you exposure to many important/ interesting people. The do teach you to work with 4 star professionalism . As a big hotel many more Departments and positions They include meals and uniform and paid half hour break. Hilton as a brand has some of the best benefits including maternity pay and big discounts when traveling to other Hilton’s. Don’t finish later than 9 pm(for say non night shifts)

Cons

There is rarely room at this specific Hotel for career progression. The Hotel is very big therefore its a very transactional work, there rarely is time to actually take courses to learn and upgrade your knowledge. They don’t have a full time concierge.

Viewing 16 - 18 of 407 Reviews

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Great place to work

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