Pros
- You get a feel for what it is to be a technical support agent. - You have a headset (yeah it's sad). - It's a decent job, but you earn barely over minimum wage.
Cons
- Almost no room for improvement and career mobility, some agents have been there for 5 years and have not been promoted. - Company culture is hypocritical - HR employees frequently speak Tagalog in the office, agents are unprofessional in their behavior towards customers, some level 2 technicians are condescending. - No additional training once you get on the floor (Toshiba account), you don't get better in troubleshooting and such. - Constantly changing schedules, per week - I mean, I expected shifting schedules, but sometimes you work 6 or 7 days in a row, and every day, the shift hours change. Sometimes, you don't even have a shared lunch with at least a member of the team.