- Poor employee satisfaction as work is not rewarding, pay is poor and management-employee interaction is very stilted
- Poor management and judgement that's led to decisions made by execs who are too far separated from on the ground works. No way for anyone feed this back to anyone higher than operation director who themselves aren't suspecitble to scrutiny
- Way too target-focused which adds to employee pressure, unhappiness and encourages to disregard the customer experience
- Senior Leaders/managers too focused on their own footing in the company which has led to very selfish decision-making and lack of ownership when it comes to shortcomings
- The operation director way too distant from the operation and should've been a lot more hands on with the managers and decisions as it's a startup within a startup
- Decision-making is very autocratic and input from the ground of the operation isn't valued
- Very Limited progression
- Lack of operation foundation and coordination which has led to a lot of erratic judgement and spills onto customer service