Would not recommend Solar, not all of Octopus is what it seems - Solar Design Specialist / Inbound Specialist Octopus Energy Employee Review

2.0
Sep 23, 2024
Recommend
CEO approval
Business Outlook

Pros

- Quite diverse set of colleagues who are easy to work with and who are always trying to get best outcome for the operation - Some effort into enhancing the work culture however certain things falls flat or comes off disingenuous - Genuine good work being done for the betterment of the planet and the company mission and undertaking reflects that

Cons

- Poor employee satisfaction as work is not rewarding, pay is poor and management-employee interaction is very stilted - Poor management and judgement that's led to decisions made by execs who are too far separated from on the ground works. No way for anyone feed this back to anyone higher than operation director who themselves aren't suspecitble to scrutiny - Way too target-focused which adds to employee pressure, unhappiness and encourages to disregard the customer experience - Senior Leaders/managers too focused on their own footing in the company which has led to very selfish decision-making and lack of ownership when it comes to shortcomings - The operation director way too distant from the operation and should've been a lot more hands on with the managers and decisions as it's a startup within a startup - Decision-making is very autocratic and input from the ground of the operation isn't valued - Very Limited progression - Lack of operation foundation and coordination which has led to a lot of erratic judgement and spills onto customer service

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Octopus Energy Response
1y
Hello, thank you for taking the time to share your experience and provide feedback. I can see from your post that you're no longer working with us, so we’re sorry that your time at Octopus wasn’t what you expected. Solar, like many areas within Octopus, is growing rapidly. We understand this pace of change and development whilst exciting to many, can also create uncertainty for others, which based on your comments had impacted you negatively, and for this we’re sorry. We’ll absolutely take your feedback onboard and look to understand how we can support everyone throughout these times of change. Our target driven, fast paced environment definitely isn’t for everyone and we’re saddened to hear you felt our leaders weren’t close enough to the operation. Our team and customers are always our priorities. I wish you all the best in your future endeavours and thank you for your time and effort when you were with us. Emily Hall, Head of Engagement

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Pros

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Cons

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1.0
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Pros

Some members of the company are the best people you’ll ever meet.

Cons

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