Ultimately Coach is refreshing to work for, if you've been in retail for awhile, but I laugh at the ridiculousness - Best Retail Company I Have Worked for to Date Coach Employee Review

5.0
Mar 22, 2011
Recommend
CEO approval
Business Outlook

Pros

Great Communication Shared knowledge High level of training Pay for associate is high Clean Lovely bonuses Good discount

Cons

Not enough hours available hard to move up bc of amount of people who want to move up and low turnover ridiculous rules/expectations stuffy more stressful than a retail job should be asks too much personal info of customers almost too professional/serious

Explore other reviews about Coach

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

great team and staff, loved the managers and great environment to work in.

Cons

Not really any cons I enjoyed working here.

3.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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