Pros
Good benefits, decent salary for a customer service job. Free lunch (so that your lunchbreak is only 30 minutes). Newly renovated office, but starting to be very crowded. Free access to tons of Udemy and Coursera courses. Colleagues generally are very nice.
Cons
Extremely difficult to get your allotted annual days off. Sometimes there is no availability to request a day off for months (!) ahead. Terrible schedules (sometimes working 6 days in a row, followed by 1 day off and then 6 again.) No chance to move up the ladder unless you are friends with the management, despite any exceeding qualifications and reviews you might have. Apparently even their own internal rating does not matter for applications! Mostly phone work, especially for smaller languages. Noise level sometimes unbearable.
