Capital One reviews

5.0

100% would recommend to a friend

(13,133 total reviews)
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Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,133 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finanzas industry (3.7 stars).

Reviews by job title

13K reviews
2.0
Nov 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Commitment to community. Will allow 4 hrs paid time off to volunteer, including onsite opportunities yearly. Customer service department focused on customer experience and quality. Happy and fun work environment. Quality is rewarded.

Cons

Collection department focused on numbers and not customer experience Employees who i.e. hang up on low paying customers to boost their numbers rewarded at the expense of employees who go the extra mile to provide quality service. Expect employee concerns to be disregarded on the Collections side. Fewer opportunities for female employees on Collections side.

4.0
Nov 11, 2013
Recommend
CEO approval
Business Outlook

Pros

I have met leaders who think they are smart because of their position. However, at Capital One during my 18 year tenure I had the chance to see some really smart leaders in action. It was always a treat to see the CEO present the strategy and the case behind. I did not see that in any other place I worked for,

Cons

Fast paced but worked for me.

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Glassdoor has 21,239 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.