Booking.com reviews

4.1

80% would recommend to a friend

(7,585 total reviews)
avatar

Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,585 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Oct 25, 2018

Customer Advisor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good environment, great colleagues, flexibility with holidays

Cons

Pressure, salary and benefits, the job

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Booking.com Response
7y
Hiya, I’m happy to see you love our office and the team of colleagues. On the other side of the coin, there are things you’re not loving – as you know any job, or line of work has commensurate pressures, but your team Manager is there to help you when you feel like this. Salary and benefits are under an ongoing review and I’ll be releasing more updates on those in time. Thanks, Ryan.
2.0
Jul 22, 2018

Fun people, low on benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Regular updates from senior management from headquarters. Great office location, good supply of fruits, juices etc. Access to LinkedIn learning and a lot of people that are always trying to help even if the system we work with is old and creates problems. Schedules published on time.

Cons

Really not much tangible benefits past the drinks&breakfast with fruits in the office. Inequality when you compare to the headquarters where they have a bunch more benefits that keep getting updated while the only thing for our office is to get us some food&transport discount via SALARY sacrifice (we’ve been waiting on that for more than 6months). Quite often there is a weird vibe in the office as some good agents get fired for weird reasons and there is quite a lot of people regularly leaving - for what they say are better call centers. The office feels to small for a call center, there is only 1 small private area to get away from computers for a bit and kitchen gets very busy.

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Booking.com Response
7y
Hiya thanks for your feedback it really is appreciated. Having said that I really don't understand what you mean by some of your cons. There really isn't inequality of benefits between the offices (we don't have a head office) that's just not true. There are some differences based on levels and role types but these are same across the business. I don't understand why you've had to wait for your transport discount, that doesn't sound right so please speak to a member of the People Team and apologies if you have had to wait. Despite what you may think, colleague turnover is the lowest it has ever been and improving as we work hard to make BookingGo an even better place to work. I also do not understand what you mean about only having one small area to get away from the phone's. There are large breakout areas plus kitchens on every floor plus the "Hacienda" canteen so I'm sorry that's just not true. If you'd like to discuss any of this please just drop me a line. Many thanks Ryan
5.0
Jun 26, 2018

Great company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Amazing beach front office. • Friendly and professional environment • It is also a multicultural environment. • We are treated with fairness and respect • We have Free breakfast, fruits, juices, coffee everyday !

Cons

• Despite the different incentives, there is no bonus performance structure for the employees.

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Booking.com Response
7y
Hi and thanks for your review and rating. From what you say, I assume you are based in our Barcelona office it's great to hear there is so much that you like about the business. At the moment our approach has been to offer good base salaries as opposed to lower salaries and a bonus. Having said that, this is an area that we keep constantly under review to make sure we are competitive in the markets where we have colleagues. So thanks for your suggestion it is much appreciated. Ryan
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