BT Group reviews

3.7

68% would recommend to a friend

(10,809 total reviews)
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Allison Kirkby

73% approve of CEO

56% positive business outlook

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews
1.0
Sep 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Packages are good and if your image fits then quick promotions are realistic. Good exposure to senior management

Cons

You are pushed to make short term cost reductions that in many instances negatively impact the company. Management are overly aggressive and there is a massive survival of the fittest culture. Everything is about perception and how good you are perceived to be. Hence quick numbers and large unsubstantiated benefits are promoted against slower quantified sustainable change to allow the overall image of the team and management to be maintained. This feeds through to performance management where there are real favourites and here is no secret about these. The churn in the team is huge and there is limited effort to retain staff. Which means there is always a number of new staff who require training. However given the completely unrealistic time pressures of projects there is limited to no training given. Everybody wants everything yesterday and the heads of who report into the CFOs are ambitious and don't push back on time frames meaning this gets pushed down to he consultants. This results in 60-70 hour weeks as standard just to keep your head above water. In turn this means you are pushed to do less enabled recommendations which I personally do not feel comfortable with. The tools methods of making the recommendations have not changed. We use tools to take non-effective activities out of teams. BT has a cost reduction mentality which means his has already been done so effectively the recommendations are just making it harder for teams to achieve output each year by having less resources. There is limited employee welfare, promotions are shrouded in mystery, it's ok is actually a translation for it's really good. The culture directed from the top is not to thank people rather as one head of explained. If I am not complaining and giving feedback that means they are doing ok. I am not a babysitter if I am saying nothing hen that means I am happy. It is not clear why people move externally and not into the business. It is very much the persecution that the mid doesn't want to dilute the reputation of the team so would rather let people move external than retain talent within bt.

1.0
May 16, 2011

Performance management bullying within BT

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

BT used to be a good company to work for but since the removal of the 25 year embargo on compulsory redundancies, BT is now using performance management as a cheap alternative to redundancy

Cons

Although BT is trying to keep it quiet. It has a headcount reduction target year-on-year anis hardwiring it into the bonuses of senior managers to make sure that the company gets below 60,000 employees by the end of 2012. It is now very much a toxic environment in which to work and senior managers know it's going on and are just turning their back on it. The way things are going in five years time there will be no one to carry out the work at present they cannot keep their old PDH network planning and delivery shocking service to both retail and wholesale clients.

1.0
Dec 11, 2022
Recommend
CEO approval
Business Outlook

Pros

- Decent pension and other benefits - Flexible working

Cons

- Way too hard to get anything done! - Impossible to figure how to do anything as a manager - all the BT internal systems are terrible and all the guidance on how to use them is out of date - No design standards - so no way to benchmark good design and hold things accountable to a standard - Lots of duplication of work because of weird team structures and no one talks to each other - Team structures made no sense e.g. app and web being split into 2 teams and with no comms or collaboration so the designs were inconsistent - Designers are unsupported - they're pushed to work really fast to ever changing timelines and requests without ensuring they have the skills and capability to deliver good quality work - Lots of work happens in last minute scheduled “design sprints” - it's unnecessary added stress, excludes people who cannot drop everything with 1 to 2 days notice, and shouldn't be the go-to way to deliver basic work that should be able to happen in product teams - Some design managers have 10-15+ line reports - how can anyone do a good job managing that many people? - No product roadmaps! - Not a lot of cross team collaboration - The majority of developers are contractors - another thing that makes it hard to do good, strategic joined up work - Unclear roles and responsibilities - e.g. design manager vs design lead; specialist product designer vs designer - Feedback was listened to but not acted on ever - Lots of ego in design leadership and lots of micromanaging - Super hierarchical - felt like I had no influence - Feature design rather design as problem solving - Pay is shockingly below market rate - Toxic behaviour - e.g. telling a manager about a bad experience working with someone and them responding "well I've never seen that happen or experienced that with that person". - The London office digital floor hardly has any monitors or proper ergonomic desk set ups - make it make sense! ...I'd go in and have to work from a couch or cafe table. I could go on...I agree with a lot that's been said in other design role reviews on here.

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