BT Group reviews

- The business is currently undergoing a mass round of demotions and stripping of benefits. Pay and benefits are low to begin with compared to the market and the new structure will limit the opportunities for pay rises and promotions in the future -Head office is decrepit. Mice are frequently spotted during the day and you rarely have to look too hard for mice droppings. The roof also leaks. - The feeling I get is that the business has entered a managed decline. There is little appetite to be competitive against new entrants to the market. - Employees are seen as a revenue stream. Colleagues have overheard staff in the canteen been criticised by their supervisors for not 'focusing on the upsell'. If you bring your own lunch you have to pay for salt. Not all teams even get tea/coffee provided.

Complete lack of direction, exec management completely out of touch with market, strategy the most over used word at BT, endless unproductive meetings. Meetings that can be three hours or literally all day long, that will end with no conclusion and no follow up. Literally no strategy , plan or direction for the business. Morale is on the floor. An HQ building that has no Wi-Fi you have to use public Wi-Fi if you don't have a desk in the HQ building ! Most conference rooms don't have working conference equipment in the HQ, people put mobiles on speaker for conference calls as the in room equipment does not work. Everything requires endless PowerPoint. There is a lack of any knowledge about modern technology trends or market developments (AI, IoT, Digital ) The sales teams are completely directionless and have really high turnover, the management of them is completely transactional. People are recruited and then Directors have to fill positions and then change the portfolio leaving people with nothing to do. The partners they deal with find them completely baffling to deal with, and the partner relationship senior managers have almost no knowledge of their partners products or services in some cases and quite poor relationships and lack any skills to drive any kind of productive relationships generally as the senior management change their minds constantly depending on which partner they met with last. The CEO events where the CEO talks about the business by being thrown softball questions by TV presenter Fiona Phillips and or Gary Linneker would embarrass a third world dictator they are so canned, and the questions from the audience are clearly pre agreed with designated "askers" , followed by meaningless brand videos. Most employees get issued with old phones they cant sell i.e. Lumia 650's or other old tech , which cant use BT apps, don't synch with email, and are useless , great for telecom companies employees who have to sell tech to their customers .. employee discounts are laughable , whatever the offer you will find it cheaper outside the company , basically insulting their employees intelligence. Systems , data integrity, and CRM systems as anyone with BT broadband will know are beyond poor and there is very little investment. Lots of people waiting to retire and it shows .