BT Group reviews

3.7

68% would recommend to a friend

(10,808 total reviews)
avatar

Allison Kirkby

73% approve of CEO

56% positive business outlook

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews
1.0
Mar 20, 2024

No compassion

Recommend
CEO approval
Business Outlook

Pros

- Diversity - Great staff with can-do attitudes - Benefit options are great, but you do have to sacrifice your salary for them (little included in the base package)

Cons

- Recent changes to hybrid working mean that the majority of employees are actually worse off for money than a year ago (before considering cost-of-living crisis); it doesn’t matter if the interviewer sold the role to you as being remote - You’re a ‘bad team member’ if you don’t follow the new rules - Likely implemented as a ‘cost-cutting’ exercise to annoy the talented workforce out so they can continue with their drive to hire ‘cheaper resources’ - Pay rises are not in line with inflation, but yet the bills still increase by CPI + 3.9% to the consumer - Senior leadership have no compassion for the employees and their wellbeing - Poorly supported roles - Expected to exceed in your role and perform above your duties, with no additional benefits - Overtime expected and unpaid - Difficult to work across squads with a lot of cumbersome ‘front-door’ procedures - Hybrid working is expected, and if no desks are available then the guidance is to ‘sit in a booth, or at a dinner table’; health and wellbeing doesn’t matter - They are actively killing-off a very recognisable brand

1.0
Sep 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Steady job, pays on time, work life balance is good, some interesting work. Been able to work where you think is best for the output for the past 2.5 years during covid (no longer - see cons)

Cons

Where do I start, this really is a miserable employer, I'd think twice before joining. Out of touch exec who don't seem to care about their employees and adopt a 1990s dictatorial approach. The workforce and the exec are generally at war with one another, very much a 'let them eat cake' attitude from the exec, examples include: Poor pay rises for staff (strikes due to it) inspite of the top brass walking away with lottery winning salaries and 30% increase in what they took away this year (no offer to give any of it up). 'Dictating' that employees need to be in the office a set number of days a week vs trusting them to make the decision as to where works best to be most productive and failing to acknowledge that in the global/ digital world we are now in many colleagues collaborate from different countries/ cities and arent co-located. Facilitating the departure of many good people due to the implementation of new office hubs which you need to live within 90 mins of, and the closure of their previous places of work. These hubs now reflect an out of date building strategy now that covid has shown you can achieve the same or better results working remotely however the top brass don't want to admit this hence the days a week in office dictat, got to show its working. Heavy offshoring of jobs to reduce costs, yet claiming to be a 'British institution' Loads of beauracracy, takes an age to get things done, lots of layers, hierarchical and stuffy in nature. Hard to internally move jobs to develop and barriers to doing so eg if on older more lucrative contract you'll lose out

2.0
Aug 18, 2022
Recommend
CEO approval
Business Outlook

Pros

* Work/Life balance is good * Starting salary good * Some managers really good, although rotations can be potluck as there’s 40/60 between good/bad ones * Most graduates really kind, relatable and great to work with

Cons

* Lied to on job description, was told there would be software engineering but barely got any of it. Instead got given a lot of meaningless admin work and treated like grunts by managers. Only 1 rotation (out of 3) was actually technical. * HR is patronising and doesn’t listen to any of us when we raise feedback about the grad scheme, they remove any autonomy from us then accuse us when something is wrong with the graduate scheme when enough of us speak up. * Complained about workplace bullying from a couple of graduates. line manager used my annual performance review to brush grievances under the rug and I suspect they lowered my performance score in retaliation too. Also gossiped about me behind my back to other colleagues too and denied me further work and training opportunities to push me out of the business * Some managers too scared of newest technologies, stifles innovation and creativity and provides no scope for graduates to contribute to individual teams and do meaningful work * Some Supervisors/Junior managers just cannot think for themselves and just hum the same tune as HR even if it’s not in the graduates own best interests * Most times treated like a number even though programme leads keep lying to us that we’re valuable * Outdated view of ‘you need to see different areas of the business’ to justify rotations rather than give graduates actual experience to further career development. As a result not enough experience built at end of grad scheme to find a role in BT afterwards, too far out of uni to find another grad scheme. Catch 22 scenario.

Viewing 46 - 48 of 10,808 Reviews

Glassdoor has 11,790 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.