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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,594 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Sep 1, 2008

      Good place to work

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express prides itself as a company that values work/life balance and for good reason. With four weeks of paid vacation, frequent teambuilding events, ability to work from home (laptops are provided for all), and 9-5 the norm, the work environment is great if that's what you're looking for.

      Cons

      If work/life balance is not what you're looking for, the pay-off of relatively low salaries is not that great. You'll get paid about 25-50% more in comparable jobs in other financial services companies. Decision making is also incredibly inefficient and slow due to the corporate culture of "alignment" (which basically means that no one wants to take ownership of projects/initiatives) and the highly-matrixed nature of business units within the company.

      5.0
      Aug 31, 2008

      Their desire to let someone else run their IT infrastructure is the first step to ruin.

      Network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The understanding by leadership about the importance of a work-life balance. The pay is good, the benefits are relatively good, the ability to move around within the company is true value in working for AMEX.

      Cons

      The constant desire for them to outsource, outtask, and offshore every piece of IT, alienating their professional employees, while treating zero skill customer support representatives as protected people.

      Viewing 18544 - 18546 of 18,594 Reviews
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      Glassdoor has 21,948 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.