Agoda reviews

3.9

78% would recommend to a friend

(2,897 total reviews)
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Omri Morgenshtern

76% approve of CEO

69% positive business outlook

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,897 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jun 10, 2021
Recommend
CEO approval
Business Outlook

Pros

-Good pay - 9 hour shift including meal time and breaks -Currently work from home due to Covid

Cons

-Toxic management (for the Singapore team) -Toxic seniors - Regimental - No empathy from management. No trust. - Too many work procedures to handle complicated cases. Angry customers will get angrier. Customers request to speak to supervisor but supervisors will give so much reason not to speak to customers even if we tried so many ways to resolve, resulting in angrier customers.

1.0
Feb 16, 2019

The worst experience

Recommend
CEO approval
Business Outlook

Pros

Not much really, the only thing was that I learnt how not to do things.

Cons

If you have already work experience in the travel industry, do not work for Agoda. You will be probably not improve your skills or your career despite all promises made during interviews. The level of experience & skills by senior management is extremely low compared to other companies in the business. Most have no other work experience except from Agoda or are rejects from the likes of IBM, Accor or Tourico. Trainings offered are so simplistic that they are an absolute waste of time. Processes are over complicated, unnecessary and not very well thought through. Most tasks are conveyor style like as Agoda does not believe in empowering people. Favouritism, bullying and illegal practices are a daily thing at Agoda, especially since the new Managing Director for Europe moved from her UK role into this position. Senior Management cannot be trusted as very often they resort to lies and wrong promises. Management also encourages their team’s to deceit customers and suppliers. Targets are not realistic and calculation is very often incorrect. Benefits are minimal and below industry standard.

1.0
Jul 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Cool people day to day. Partners sympathize with you.

Cons

No trajectory for growth, poor management, no industry respect. Office space is a joke.

Viewing 46 - 48 of 2,897 Reviews

Glassdoor has 3,243 Agoda reviews submitted anonymously by Agoda employees. Read employee reviews and ratings on Glassdoor to decide if Agoda is right for you.