AT&T reviews

Micromanaged is an understatement. Was required to report to the HUB frequently as punishment for not trending to goal as early as the 4th day of the month. Reporting in person at 7:15am no matter where you live. Over 60 miles for me which meant leaving for work at 6am and expected to go to dispatches until 5:30pm. Expected to work as late at 9-10pm if closing. Manager would text and call after work hours and on scheduled off days and if you didn’t answer/respond you would be punished with having to report to HUB in person as early as 7am. Was routinely subjected to group calls where team members who weren’t trending to goal are called names, made fun of, and threatened to be fired. At 5 months in I was 5th in tenure/seniority on a 13 member team. No one at my 3-team super HUB had been in their position longer than a year, including mangers. Major red flag

You will be shown training videos that tell you to always act in the customers' best interest and never upsell them on things that won't help them or hide upgrades within a rerate. However, in practice, these are precisely the things that you will have to do to meet your quotas for upsells on things of dubious value to the customer (e.g. AT&T's cloud storage instead of iCloud) or dual-line phone plans for people who in reality do not use that much hotspot to begin with or are not business people who would benefit from a second line. Yet you flog that multi-line discount and present it as a cost-saving move. Put new phone installments on that new line so they can't get rid of it without lump-sum paying off the phone. Shady stuff like that is how you get ahead. However, if an aggrieved customer should unthinkably find issue with these things after the fact, then you are on the chopping block. So you will find yourself between a rock and a hard place (and perhaps a guilty conscience).