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Technical Support Agent Interview Questions
16,528 technical support agent interview questions shared by candidates
The personality questionnaire will be the hardest part, as you must answer the strict questions to qualify. Like what you would do in some situations or how you generally act. The real interview is very basic interview and is more open ended.
What is the first question you would ask a client that calls for technical support to better understand their issue?
Tell me about a time you did something out of the box and what was the result. What is TCP/IP? What is DNS. Cloud computing? Software, or hardware. Why is AWS secure in your own opinion. Tell me how you would deal with a conflict situation. Tell me about a time where you did something simple. How did you bring up the morale of a team. Tell me about a time when you noticed a colleague wasn't coping and you helped. Describe the entire process. Describe a time where you went to senior management and suggested an innovating change, and how was it received. Tell me about a time where you did something extraordinary outside of your role in the workplace, and what was your feedback. Tell me about a complex problem and how you solved it, something beyond your skill set and knowledge. How did it go, the result? Explain a situation where your colleagues were drawn to you or aspired. What did you do to make them feel this way. Explain a time you did something to boost the team morale, and what exactly did you do. What has impacted you the most, or impressed you, that you have discovered in the work place (e.g. a new technology) - this question I would say is probing the curios nature in the role. You were never asked something direct about "I think that I am.." its alls scenario based and involves describing the situation, your way of interacting, and the change and solution.
Can you work in a team environment?
Do i have customer service experience
Are you ok with being paid $14 per hour. This was the only question they asked.
Why should we hire you?
why do you want to work here?
What do you believe you have to offer the company that another candidate cannot?
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