Member Services Representative Interview Questions

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2 on 1 interview. At one point, the 2 people interviewing me said they wanted to put me in a typical situation and they would be the Client, I would be the KP MS Rep and need to respond. they basically both started yelling at me at once! then taking turns. They wanted to see how I reacted under pressure, under due-stress ! They tried to push my buttons. They did a good job in this situation of making an example of hostile clients that from time to time come into the offices and complain.
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Member Services Specialist

Interviewed at Kaiser Permanente

3.8
Sep 24, 2012

2 on 1 interview. At one point, the 2 people interviewing me said they wanted to put me in a typical situation and they would be the Client, I would be the KP MS Rep and need to respond. they basically both started yelling at me at once! then taking turns. They wanted to see how I reacted under pressure, under due-stress ! They tried to push my buttons. They did a good job in this situation of making an example of hostile clients that from time to time come into the offices and complain.

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