Describe a difficult situation you had. What happened and how did you take care of it?
Interiors Interview Questions
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At the request of the store manger, actually explaining how I would sell someone kitchen cabinets, using cabinetry in the meeting room (which were not kitchen cabinets) as an example for finish, construction, quality, value, etc.
Describe a time when you were not able to meet a customer's expectations due to uncontrollable elements, and how did you handle it?
If a customer that you've worked with for days or weeks decides they just want to wait and shop around- what would you say to save the sale? Describe a time you had to stop everything you were doing to handle an emergency and discuss the outcome, either positive or negative. Describe a time where marketing wasn't effective and you had to implement alternative marketing methods, and describe the outcome either positive or negative. Describe a time when you were not able to meet a customer's expectations due to uncontrollable elements, and how did you handle it? Role play. "I am a customer who you have been working with for weeks. I am starting to rethink the entire renovation. How would you save the sale?"
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