Tell me about a time where you sought out perspectives other than your own to make a product/service/project/assignment better. Tell me about a time when you had to analyze facts quickly, define key issues, and respond immediately to a situation. What was the outcome? Tell me about a time when you linked two or more problems together and identified an underlying issue. Were you able to find a solution?
Basic and detailed question related to the profile.
What are you weaknesses.
What is incident anylyst role
ITIL ITSM and ITOM basics SERVER & Networks past experience
Basic ITIL process Configuration Item knowledge Business as usual process
- Basic introduction - Technical questions related to telecom
One technical with questions around the incident/problem management processes and scenarios. Second and last round is behavioural.
Tell me about you experience
Example of time when ... (regards : customer service, solve problems, management itp)
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