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Field Technical Support Representative Interview Questions

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16,218 field technical support representative interview questions shared by candidates

1. Please tell me about yourself. 2. What about your strength and weakness? 3. Don't tell me you only have one strength and one weakness, tell me more. 4. What is your greatest achievement. (actually I have already mentioned during the first question) 5. Tell me how much you know about LAM research. 6. Do you have any question for me.
avatar

Field Service Engineer

Interviewed at Lam Research

4.1★
Jun 20, 2016

1. Please tell me about yourself. 2. What about your strength and weakness? 3. Don't tell me you only have one strength and one weakness, tell me more. 4. What is your greatest achievement. (actually I have already mentioned during the first question) 5. Tell me how much you know about LAM research. 6. Do you have any question for me.

They said you arrive at a location with broken equipment and the customer is pissed. The spare they provide in the repair kit you have is faulty, so you are unable to fix the equipment during your visit. The customer is furious, loosing money, and demanding to speak to your manager. What do you do?
avatar

Field Service Engineer

Interviewed at bioMérieux

4★
Jul 8, 2014

They said you arrive at a location with broken equipment and the customer is pissed. The spare they provide in the repair kit you have is faulty, so you are unable to fix the equipment during your visit. The customer is furious, loosing money, and demanding to speak to your manager. What do you do?

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